Store Manager, Joss & Main

Come join the team that is reinventing home! Wayfair is hiring an experienced, motivated leader for our Specialty retail store, Joss & Main! As the Store Manager, you are an essential player in Wayfair’s retail growth trajectory, responsible for creating a visually inspiring, energetic showroom to connect customers with the perfect pieces and best in class services to make designing their home easy and fun.

If you are passionate about building genuine customer connections, curating visually stunning spaces, and leading highly motivated teams, this may be the perfect next step in your career for rapid growth and constant learning.

• You are responsible for your store’s financial health and profitability, focused on growing revenue and exceeding targets through best in class salesmanship and maintaining a high bar for your team.
• You’ll support your team in setting and achieving KPI goals, embodying a “player coach” mentality to lead by example and driving a culture of high performance, engagement, and accountability
• As an authentic brand ambassador for the Wayfair family, create brand awareness and excitement beyond the four walls through community outreach, in-store events, and local business partnerships
• Develop a deep bench of high potential associates through effective performance management, coaching, and recruiting efforts
• Maintain leadership presence through effective floor management and resource allocation, motivating all associates in sales, operations, and product knowledge by providing resources and direct support.
• Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Develop, lead, and deliver a long-term sustainable plan for growth and profitability in the market.
• Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
• Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.

• 5+ years of management experience in a specialty retail and/or multi‑unit retail business environment. Interior design, furniture, or home goods experience preferred.
• Strong salesmanship, relationship building, and communication skills to build genuine connections with clients, teammates, and internal partners.
• Exceptional analytical, problem‑solving and decision‑making skills.
• Proven ability to motivate, influence and inspire teams.
• Track record of thriving in a fast paced and changing environment.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.
• Availability to work evenings, weekends, and holidays as business needs evolve.

• Joss & Main is one of the many brands of Wayfair, so as an employee, you will receive an employee discount on
• Begin accruing paid time off immediately
• Paid and unpaid parental leave that supports your family
• Full medical, dental, vision - available on your FIRST DAY
• Matching 401k
• Employee discounts through Wayfair's Benefit Hub
• Competitive compensation including quarterly and annual bonuses

• On-site presence at a physical location
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the stores point‑of‑sale system
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and…