Physical Retail In-Store Leadership Intern - Summer ; Burlington, MA)

Program Dates:
June 1st
- August 6th, 2027

The base pay for this position is $25 per hour.

Location:

Joss & Main
- Burlington, MA (Requires flexibility to travel locally/work in various locations within the same immediate geography as needed).

Schedule:

Flexibility to work a retail schedule, including evenings, weekends, and peak periods as dictated by business needs.

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Our organization was selected as a top 100 Internship program for 2026 by Yello & Way Up! This list showcases the employers who went above and beyond for their interns in the past year. We take pride in delivering a best-in-class experience!

Our 10-week summer internship program is designed to give you a feel for what it would be like to work full-time across our fleet of retail brands. You’ll be assigned real projects and contribute directly to your store's operational goals and objectives.

Our retail organization is reinventing the store experience, and we are looking for the next generation of executive leaders to run our specialty, luxury, outlet, and flagship branded stores. This is an immersive, high-stakes experience designed for high-potential individuals who want to master every facet of a physical retail business—from sales floor operations to financial analysis.

• Master Retail Operations & CX:
  Rotate through frontline sales, back-of-house logistics, visual merchandising, and clienteling workflows across our fleet of brands.
• Shadow Store Leadership:
  Partner directly with Assistant Store Managers (ASMs) and Store Managers to analyze daily/weekly sales reports, observe real-time labor deployment, and learn operational decision-making.
• Execute a High-Impact Capstone Project:
  Identify a live store challenge (e.g., category conversion, damaged inventory, process bottlenecks), conduct data-driven analysis, implement solutions, and track measurable outcomes.
• Step into Acting Leadership:
  Lead morning huddles, monitor and drive key shift KPIs (e.g., credit applications, CRM capture), handle basic customer escalations, and manage specific floor zones.
• Deliver Executive Presentations:
  Prepare and pitch your Capstone Project results and strategic recommendations directly to General Managers and Regional Leadership.

• Currently pursuing a Bachelor's degree, with the expectation that the degree will be obtained between December 2027 and June 2028.
• Minimum GPA of 3.0.
• Must be returning to the course of study following completion of the internship.

• 1+ years of experience in retail, hospitality, customer service, or leadership roles.
• Strong comfort level and appetite to use AI tools and modern retail software in daily workflows.
• Proactive, self-motivated "owner" mindset with strong active listening, verbal communication, and problem‑solving skills.
• Ability to stand/walk for extended periods and regularly lift up to 50–75 lbs independently or with assistance.
• Flexibility to work a retail schedule, including evenings, weekends, and peak periods as dictated by business needs.

• Physical Retail Store Operations:
  Work within our flagship, luxury, specialty, or outlet store locations to manage back-of‑house inventory flow, omni‑channel fulfillment (BOPIS/SFS), visual standards, and stockroom logistics.
• Store Sales & Clienteling Leadership:
  Partner with store teams on high‑touch consultative selling, customer experience metrics, CRM outreach, and premium product category growth.

Post‑Internship Rotational Program Eligibility:
Successful completion of this internship serves as an…