Part Time Design Intern

Design Advisor Intern Joss & Main (A Wayfair Specialty Retail Store)

Location:

Burlington, MA
- Burlington Mall

Pay:
The base pay for this position is $24.50 per hour. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Hours per week
- Maximum 25 hours/week. This is a Part Time role.

About the Program

Come join the team that is reinventing home! Wayfair is hiring for our Joss & Main retail store! This internship is a launchpad for your career, offering hands-on experience in retail sales, customer service, and interior design.

If you are looking for rapid growth, constant learning, and dynamic challenges, this store might be the future home for your career. You will be paired with a dedicated mentor and participate in a structured program designed to build your skills and professional network.

This role focuses on practical application and professional development in the home furnishings and design space:

• Customer
  
  Experience:
  
  Observe and eventually provide an authentic, friendly customer experience that exemplifies our Joss & Main commitment to relentless customer focus.
• Design Support:
  Leverage your interior design and sales skills to assist Design Advisors as they help customers navigate design projects during in store appointments and on site visits.
• Design Deliverables:
  Support the preparation of design deliverables like mood boards and floor plans, and lead product sourcing efforts for large projects.
• Software and Analytics:
  Learn to utilize customer relationship management (CRM) and design software tools to manage projects and develop customer presentations.
• Product Knowledge:
  Gain expertise in fabric & finishes, learning about performance, texture, durability, and market trends using digital and physical swatches.
• Time Management:
  Develop professional time management skills by supporting Design Advisors during appointments and sales floor interactions.
• Store Operations:
  Participate in foundational operational activities as needed, such as bringing new products to the floor, floor sets, replenishment, and substitutions.
• Innovation:
  Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Customer Engagement:
  Build immediate, authentic rapport with every customer to uncover their unique design needs and provide a personalized shopping experience.
• Execute the Sale:
  Drive store revenue by using expert product knowledge to overcome objections and move customers from initial inspiration to a completed purchase.

This position is designed for students eager to learn and apply academic knowledge in a real-world setting:

• Educational Background:
  Currently pursuing a Bachelor's degree or college diploma in interior design, architectural design, marketing, retail, or a related field (preferred).
• Foundational Knowledge: A clear understanding of basic design principles (spatial planning, fabric selection, styles and trends, etc.) is a strong plus.
• Design Interest: A passion for design, excellent customer service, and a drive to learn about achieving sales goals.
• Software
  
  Skills:
  
  Proficiency in Google Suites and/or Microsoft Office applications is preferred. Exposure to design software such as AutoCAD, Sketch Up, or Revit is a bonus.
• Soft Skills:
  
  Strong organization, self-motivation, communication, and relationship management skills.
• Attitude:
  Demonstrated ability and enthusiasm to work within a team sales environment and thrive in a fast-paced environment.
• Availability:
  Ability to work a flexible schedule, which may include some nights, weekends, and holidays.
• Travel (Optional):
  Willingness to potentially travel for shadowing in-home consultations, if necessary for learning purposes.

Your success will be measured by your engagement, learning, and contributions to the team:

• Completion of Program Goals:
  Successfully complete all assigned training modules and projects.
• Skill Development:
  Demonstrate improved proficiency in design software tools and product knowledge.
• Project Delivery:
  Complete a capstone project (e.g., a design moodboard presentation or a store process improvement proposal) which will be reviewed by leadership.
• Team Contribution:
  Positive engagement in the team environment and active participation in operational activities.
• Customer Service Feedback:
  Receiving positive anecdotal feedback on assistance provided to customers and Design Advisors.

Compensation & Benefits

• Generous Employee Discount of up to 30%+, although discounts will vary by product type.

While performing the duties of this job, the intern is frequently required to stand, walk, talk and hear. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.