Showroom Concierge

About The Job

Tile Bar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands‑on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

Job Title:

Showroom Concierge

Location:

Burlington, MA

Tile Bar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands‑on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

We are seeking an enthusiastic and service‑driven individual to join our Showroom as a Showroom Concierge. This Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom. As part of a two‑person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client’s interaction.

Tile Bar offers a competitive compensation package that includes a strong base salary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.
• Offer refreshments, seating, and other amenities to enhance the client’s showroom experience.
• Promptly and effectively respond to client inquiries, ensuring a positive and solution‑oriented experience.

• Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.
• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.

• Develop and maintain a strong understanding of Tile Bar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.

• Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.
• Collaborate across departments to ensure efficient order processing and timely delivery.
• Assist with additional showroom and sales‑related tasks as needed to enhance the client’s experience.

• Represent Tile Bar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.
• Contributing to our friendly, knowledgeable, and service‑driven culture.

The requirements listed below are representative of the qualifications necessary to perform the job.

• 2–3 years of relevant Sales Support experience.
• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
• Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

• Proficiency in CRM systems (required).
• Strong time management skills with the ability to multitask across multiple projects.
• Excellent interpersonal, de‑escalation, and problem‑solving skills.
• Ability to collaborate effectively with team members across departments.

• Flexibility to work retail hours, including weekends, evenings, and special events as needed.
• Ability to travel occasionally for market events, training, or showroom openings.
• Ability to lift up to 25 lbs. for sample movement and showroom maintenance.

At Tile Bar, we are committed to fostering a workplace that embraces and celebrates…