Sprinkler Service Operations Manager

Sprinkler Service Operations Manager

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Sprinkler Service Operations Manager to join our fire business unit.

The Sprinkler Service Operations Manager is responsible for the overall performance, growth, and day-to-day operation of the Sprinkler Service Department. This role provides leadership and direction to sprinkler service technicians while ensuring work is completed safely, efficiently, profitably, and in accordance with applicable NFPA standards, local codes, customer requirements, and company procedures.

The successful candidate will be a hands-on leader with strong technical sprinkler knowledge, operational experience, and the ability to manage people, customer relationships, scheduling, financial performance, and department growth.

• Manage the day-to-day operations of the Sprinkler Service Department
• Lead, coach, and develop sprinkler service technicians and field personnel
• Coordinate technician schedules, emergency service calls, planned maintenance, repairs, and small projects
• Assign technicians based on licensing, technical experience, customer requirements, workload, and geographic location
• Monitor department workload and adjust staffing and scheduling to meet customer commitments
• Conduct regular team and technician meetings to communicate expectations, safety information, operational priorities, and performance results
• Assist with recruiting, interviewing, onboarding, training, and retaining qualified sprinkler technicians
• Maintain staffing levels necessary to support current workload and future business growth
• Serve as an escalation point for customer concerns and ensure issues are resolved professionally and promptly
• Maintain strong relationships with existing customers while identifying opportunities for additional service and recurring revenue
• Ensure customers receive timely communication regarding scheduling, repairs, deficiencies, pricing, and job status
• Provide technical support to technicians for troubleshooting sprinkler systems and related equipment
• Review service reports, deficiencies, technician recommendations, and job documentation for accuracy and completeness
• Ensure service work complies with applicable NFPA standards, manufacturer requirements, local codes, AHJ requirements, and company procedures
• Coordinate shutdowns, impairments, fire watches, emergency repairs, and other critical service activities as required
• Assist technicians with complex service calls and field issues when necessary
• Prepare or assist with estimates and proposals for sprinkler repairs, deficiencies, emergency work, and small projects
• Review inspection deficiencies and help convert identified repairs into service opportunities
• Follow up on outstanding proposals and support service booking goals
• Partner with Sales on larger service opportunities, customer account strategies, and recurring…