Fitness Customer Service Coordinator

Fitness Customer Service Coordinator

Reports to VP of Sales and Operations, Fitness

Primary client focal point to coordinate transportation of fitness products.

This individual will work to provide the highest level of quality service to our customers and ensure complete satisfaction by meeting or exceeding their expectations while contributing to the growth and profitability of McCollister's Global Services, Inc.

Responsibilities

• Work closely with our operations planners and dispatchers to ensure we deliver the highest level of quality service available.
• Responsible for all daily activity related to the successful relocation of high value products.
• Obtains orders, gathers complete customer information, and quotes client orders within 30 minutes.
• Create and update customer profiles.
• Determine haulers through pattern of service system.
• Register orders, print tickets, and bills of lading to operations.
• Status orders utilizing 48-hour report.
• Post-move quality calls.
• Prepare client records as required.
• Ensure invoicing accuracy to client.
• Provide solutions to customer issues.
• Assist other team members as needed.
• Decision making/ problem solving responsibility for non-revenue related issues such as date extensions.
• Total overall management of the project(s) assigned.
• Scheduling and management of internal and external resources.
• Communications with customer/partner project management staff.
• Written updates of schedules, performance data and administrative issues.
• Communications internally with Customer Service, Sales executives, management, dispatchers, drivers, etc.
• Quality assurance of all aspects of the project responsibilities.
• Flexibility to deal with a variety of issues that may develop throughout the course of any project.

Education

• A Bachelor's degree or equivalent combination of education and experience.

Experience

• A minimum of two years customer service experience in the transportation industry required
• Logistics experience preferred
• Competent computer skills, including Microsoft Office Suite and Google G Suite
• Candidate must be able to communicate effectively at all levels of the organization
• Must be organized
• Strong written and verbal communications skills
• Proven track record of working in a team environment and autonomously

Key Competencies

• Partnering and teamwork
• Ability to work with little oversight
• Ability to place 200 transactions (new orders) per month
• Strong attention to detail
• Very organized / Methodical
• Problem solving
• Excellent telephone communication skills, have a clear and pleasant speaking voice
• Team oriented and personally committed to continuous improvement
• Demonstrated ability to interface effectively and positively with all members of the organization
• Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications
• Ability to sit for extended periods of time
• Must be able to travel occasionally, usually day trips to visit with clients