Dispatch Coordinator II
Listed on 2026-07-07
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Dispatch Coordinator II
Location:
US-NJ-Burlington
Job | Type:
Full-Time | # of Openings: 1 | Category:
Customer Service/Support
Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.
Your Impact- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or email as needed.
- Provides follow‑through on any special customer needs in a timely manner.
- Responsible for handling escalated situations.
- Follows established work procedures on routine tasks and makes recommendations regarding customer issues when applicable.
- Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.
- Coaches peers to improve response times and deliver an exceptional customer experience.
- Provides optimization feedback (systems, process) to leadership as needed.
- Performs stress testing and user acceptance testing as needed to fully vet new system enhancements.
The Skills & Expertise You Bring
- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Associate's degree or equivalent required. Some college preferred.
- Related experience preferred.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized and able to multitask.
- Ability to problem‑solve and handle escalations.
- May occasionally work a different shift due to business needs.
Pay: $17.57 – $26.31 hourly (anticipated rate).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
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