Client Services Representative

Client Service Representative

At Radial, our employees are at the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail and encourage you to carve your own career path while shaping our future together.

The Client Service Representative (CSR) serves as a single point of contact for Radial clients, managing day‑to‑day communications between assigned client groups and Radial for all fulfillment needs. The CSR interacts with clients and site leadership on a daily basis, primarily via email, phone, and text, and handles all operational inquiries, reporting, and KPI tracking in support of the fulfillment Site Director.

• Primary contact for customers related to all operational inquiries, reporting, and KPIs in support of the fulfillment Site Director.
• Assist customers in resolving all questions and issues.
• Troubleshoot root cause for both operational and systemic issues, escalating and communicating internally as required.
• Make sound business decisions and resolve escalated customer issues professionally.
• Track, report, and suggest improvements regarding the impact of policies and procedures on the customer experience, and communicate these to site leadership.
• Provide exceptional service via phone, email, chat, and text.
• Process requests in customer service, escalation, and other queues correctly and efficiently.
• Manage projects with minimal supervision.
• Follow up on status of issues forwarded to other Radial personnel to ensure client concerns are addressed promptly; solve issues through research and collaboration as much as possible.
• Assist with floor support.
• Maintain a high level of customer knowledge (forecast, product, policies, procedures, promotions).
• Perform other duties as assigned.

• Experience in a warehouse setting.
• Strong interpersonal and communication skills within the company and with customers.
• Experience with Warehouse Management Systems (WMS) for reporting and troubleshooting.
• Knowledge of department processes and SOPs.
• Collaborative approach and excellent problem‑solving ability.
• Strong attention to detail and ability to meet deadlines.
• Superior written and oral communication skills, coupled with technical acumen.
• High school diploma or equivalent.
• Strong Microsoft Office Suite skills (Word, Excel, Outlook, Teams).
• Flexibility to work a non‑traditional year‑round schedule, including extended hours.
• Must be able to hear and understand verbal instructions.
• Must possess capability to walk or stand for extended periods.
• Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds.
• Must be able to climb stairs, bend, stoop, kneel, and grasp products.

• This position is not remote.
• Up to 5% travel may be required.

• Opportunities to develop and explore career advancement.
• Competitive benefits package including medical, dental, vision, paid life insurance, and disability, with employer HSA funding.
• Family planning coverage, including fertility and adoption benefits.
• 401(k) matching after 6 months with immediate vesting.
• Generous PTO.
• Educational assistance and more.

Hours:

Monday to Friday 8:00 am – 5:00 pm. Must be available to work additional hours as needed.

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other protected class under applicable law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to search for a job opening or submit an application, please email  We will assist disabled job seekers whose disability prevents them from applying online.

Candidates with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.