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Client Service Representative III
Job in
Burlington, Burlington County, New Jersey, 08016, USA
Listed on 2026-09-02
Listing for:
Canon U.S.A
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Customer Service Rep, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
Canon U.S.A. seeks a Client Service Representative III to support key manufacturing clients using our advanced imaging and printing solutions. In this senior customer-facing role, you'll own day-to-day account support, handle complex inquiries, coordinate issue resolution with technical and operations teams, and monitor SLAs to ensure exceptional service. You'll analyze service trends, prepare reports, and recommend improvements that enhance customer satisfaction and retention.
Working in Canon's collaborative, Kyosei-driven culture, you'll help deliver innovative, high-quality solutions while supporting community and sustainability goals.
Responsibilities
- Serve as primary contact for assigned manufacturing clients, managing complex service requests and inquiries.
- Coordinate with technical, operations, and logistics teams to resolve product and service issues within defined SLAs.
- Monitor account performance, analyze service trends, and prepare regular status and performance reports.
- Maintain accurate client records, orders, tickets, and interactions in CRM and related systems.
- Proactively identify opportunities to improve client experience, retention, and utilization of Canon solutions.
- Support implementation and onboarding of new services or solutions for existing clients.
- Escalate critical issues and follow through to resolution, ensuring timely updates to customers.
- Collaborate with sales and account management to support renewals and upsell opportunities.
- Contribute feedback to improve service processes, documentation, and knowledge bases.
- Uphold Canon's Kyosei values of integrity, quality, and collaboration in every client interaction.
Required Skills
- Customer relationship management
- CRM software (e.g., Salesforce)
- Issue triage and escalation
- Data entry and documentation
- Order and contract administration
- Service Level Agreement (SLA) management
- Technical troubleshooting coordination
- Reporting and analytics (Excel/BI tools)
- Manufacturing/industrial solutions familiarity
- Written and verbal communication
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