Field HR Ops Manager, Business Operations

** Position Overview*
* As Burlington continues to grow and expand our store footprint, we are committed to building strong, execution-focused HR support for our field teams to deliver a seamless associate and customer experience. The Manager, Field HR Operations (Business Operations) leads the planning and execution of complex, large-scale staffing and talent-placement initiatives that impact our store organization - from new store openings, remodels and closures to seasonal peak hiring, staffing model updates, and competitive-wage analysis.

This role serves as a cross-functional connector between Field HRBPs, Store Operations & Asset Protection, Compensation, Talent Acquisition, and HR COEs, driving alignment, operational excellence, and effective workforce planning across the organization. The role also provides leadership and development to a Field HR Ops Coordinator supporting these initiatives.

** A Day In The Life*
* ** _New Store & Staffing Operations_*
* + Lead labor and store talent placement planning for new store openings, closings, and remodels, ensuring alignment with Field HR, Store Operations, and the New Store team on timing and readiness.

+ Own the Staffing Models process (new store, seasonal, and spring/fall updates): align with Store Operations and asset protection on update timing, assess volume shifts and their impact, compare current to proposed models, and communicate changes to field leaders for feedback.

+ Direct execution of staffing model role changes and position eliminations, including process oversight and change management.

** _Peak / Seasonal Planning_*
* + Lead Holiday Peak Planning, hiring, and destaffing: update the peak playbook, align the team on approach, and set standardized timing for hiring events in partnership with HRIS and Talent Acquisition.

+ Build and present staffing decks for executive leadership approval, and set up the process to identify and deploy Talent Captains, including training coordination with RHRMs.

+ Set up and oversee the destaffing plan and execution, including communication and follow-up through close-out.

** _Competitive Wage_*
* + Serve as a key partner to Compensation and Talent Acquisition to evaluate in-hire rate structures and recommend competitive-wage adjustments, including for new store markets.

+ Run the quarterly competitive-wage process: align on budget with Store Operations, analyze prior-year approach, build recommendation decks, and finalize proposals with senior stakeholders.

** _Business/Role SOPs & Pilot Programs_*
* + Own Business/Role SOP documentation, including role changes, reporting-structure updates, and related field communication.

+ Lead field execution of pilot programs and other ad hoc business operation initiatives.

+ Identify opportunities to streamline HR operational processes, improve efficiencies, and enhance associate and field leader experience.

** _Team Leadership & Field Support_*
* + Lead and coach the Field HR Ops Coordinator supporting new store and competitive-wage administration.

+ Act as subject matter expert in store talent systems and tools, ensuring accurate data and consistent utilization across the field.

+ Maintain open lines of communication with Field HRBPs, sharing updates and guidance on talent-related operational initiatives.

+ Collaborate with business units to ensure alignment and compliance with workforce planning initiatives.

** You'll Come With*
* + 5+ years of experience in field HR, workforce planning, or HR operations in a multi-unit retail environment; prior people-leadership experience preferred.

+ Proven ability to lead cross-functional initiatives with strong coordination and project management skills.

+ Strong working knowledge of HR systems, data tools, and talent/staffing planning platforms.

+ Exceptional written and verbal communication skills, including the ability to influence stakeholders and develop executive presentations, business recommendations, and field-facing communications.

+ Ability to simplify complex operational concepts into clear, actionable messaging for diverse audiences.

+ Detail-oriented, with a strong ability to execute in fast-paced, high-growth environments.

+ Experience working with Store Operations, Asset Protection, and corporate COEs in an HR support capacity.

+ Demonstrated experience leading large-scale, cross-functional workforce planning or operational initiatives involving multiple stakeholders, tight timelines, and competing business priorities.

+ Strong analytical and problem-solving skills, with the ability to interpret workforce and business data and translate insights into actionable recommendations.

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** Come join our team. You're going to like it here!*
* You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing…