Client Technology Technician II

Position Overview

The Client Technology Technician will primarily provide technical support through in-person communication but may also involve remote methods such as phone assistance. This position requires familiarity with a wide range of concepts, practices, and procedures in the field.

The technician will perform various tasks related to technical support and requires both individual effort and teamwork. The associate will work under the supervision of the manager and director. Attention to detail and the ability to work with supervision are essential for success in this position.

This is an on-site position in Burlington, NJ.

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations, including New York, will be required.

Associate's degree or equivalent work experience required.

A+ Certification, or equivalent certification relevant to PC support.

Possesses 3 to 5 years of relevant work experience in the field or in a related area is required.

• Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications.
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management.
• Scripting & Automation:
  Basic scripting knowledge (Power Shell) for automating routine administrative tasks and troubleshooting common issues.
• Experience with Service Now and Service Now reporting.
• Effective problem-solving skills and attention to detail.

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Min-Mid $20.50 - $27.00 hourly.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.