Lead cleaner

Overview

Position Summary The Cleaner position provides the cleaning and upkeep of an assigned area.

Job Description The Cleaner position provides the cleaning and upkeep of an assigned area.

Payrate: $18.00 per hour.

The pay listed is the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).

• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Train service technicians and trainees; contribute to maintaining up-to-date technical knowledge.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve knowledge.
• Manage a heavy workload of calls with reliability.
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the system’s functioning.
• Follow point-by-point troubleshooting guides to identify faults quickly.
• Avoid needless callbacks by checking the complete system before leaving the job.
• Check safety and limit controls for proper settings before leaving the job.
• Seek help when faced with an unsolvable problem and resolve it before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform customers when arriving at or leaving the job and when planning to return.
• Investigate a customer complaint to determine the real problem.
• Respond to customer complaints with appropriate empathy and support.
• Instruct customers on proper use of the system when issues arise from user error.
• Explain cause and remedy and provide next steps if the problem is not fixed.
• Demonstrate ability to determine job priorities by adhering to planned call schedules and scheduling report time accordingly.
• Handle interruptions professionally and ensure proper tools, materials, and tasking are available on arrival.
• Schedule maintenance of vehicle and coordinate with the team to ensure timely service.
• Promptly and accurately complete all required paperwork and obtain customer signatures on service reports when appropriate.
• Keep management informed of unfavorable news, changes, or price concerns and communicate to relevant parties.
• Explain instructions clearly to create understanding across different levels of technical knowledge.
• Instruct customer personnel to handle emergencies and know when to call for service.
• Recognize what must be taught to customers and allocate time accordingly.
• Provide qualified leads to Sales and alert them to competitive efforts; identify opportunities to meet operational goals.
• Determine the responsible party in the customer’s organization for the mechanical system being serviced.
• Encourage customers to replace obsolete systems and make recommendations.
• Assist Sales in pricing agreements and projects; support special projects as assigned by management.
• When a Supervisor is present, the lead may direct smaller work groups; report performance issues to the Supervisor.

• Must be 18 years of age or older.
• Must meet all requirements to work in specific ATS environments (if applicable); ten-year work history if available.

• Customer Service Experience
• One year of lead or supervisory experience
• Two years of commercial HVAC experience

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience. ABM serves various market sectors, including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions.

ABM is committed to creating smarter, more connected spaces and investing in the future to meet evolving challenges.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by law. ABM participates in the U.S. Department of Homeland Security E-Verify program. ABM is a military-friendly company proudly employing veterans. Applicants should apply at  ABM does not accept unsolicited resumes outside of this portal.