Senior Director IT Network Services; CONFIDENTIAL

Location: Burlington, NJ

Salary: $ USD Annually - $ USD Annually

Senior Director IT Network Services

Location: Burlington, NJ hybrid

Duration: full time role

This senior leadership position is responsible for the end-to-end engineering, delivery, and ongoing operations of enterprise network services. The role ensures a highly reliable, secure, and scalable connectivity foundation that supports company growth and large-scale business transformation initiatives.

The position blends deep technical expertise with strong operational leadership to modernize network, voice, security, and cloud connectivity services—while delivering consistent, high-quality outcomes across retail locations, distribution environments, corporate offices, and cloud platforms.

• Leads engineering, delivery, and operational execution of enterprise network services including SD‑WAN/WAN, remote access, wireless, data center LAN, voice, cloud networking (Azure), firewalls, load balancers, proxy services, and DNS.
• Ensures high availability, security, and performance across geographically distributed environments.
• Provides senior‑level technical leadership during major incidents, including executive communication and coordinated service restoration.
• Drives root cause analysis (RCA) and corrective actions to improve system stability, resilience, and end‑user experience.
• Aligns disaster recovery and resiliency planning with business continuity and IT service management (ITSM) practices.
• Translates enterprise network strategy and reference architectures into scalable engineering standards and roadmaps.
• Oversees solution design and implementation, balancing performance, scalability, security, risk, and total cost of ownership.
• Leads modernization efforts across network infrastructure, including SD‑WAN, wireless, data center, voice, and cloud platforms.
• Introduces automation, telemetry, and configuration management to improve consistency, scalability, and operational efficiency.
• Oversees lifecycle management, including refresh strategies, technical debt reduction, and retirement of legacy technologies.
• Ensures initiatives are properly scoped, resourced, and delivered on time and within budget.
• Coordinates execution across internal teams, managed service providers, carriers, and technology partners.
• Partners with IT leadership on prioritization, governance, and investment alignment.
• Enhances service levels, monitoring capabilities, and operational processes.
• Serves as a trusted advisor to IT, Information Security, Operations, and other business stakeholders.
• Collaborates with security teams to strengthen segmentation, perimeter controls, and risk mitigation strategies.
• Champions technologies that improve workforce productivity and business outcomes.

• Serves as the primary escalation point for managed service providers and strategic vendors.
• Maintains strong understanding of outsourcing, carrier, and supplier agreements.
• Drives vendor accountability for service delivery, cost management, and performance outcomes.
• Partners with Procurement on governance, service improvement initiatives, dispute resolution, and contract negotiations.
• Promotes operational excellence and performance management across supplier relationships.

• Leads network engineering and operations teams, establishing clear expectations for performance and accountability.
• Develops technical and leadership capabilities through coaching, mentoring, and structured development plans.
• Defines career paths, certification strategies, and skill development aligned with modern technologies.
• Partners with HR on workforce planning, succession strategies, and organizational design.
• Fosters a culture of engineering excellence, data‑driven decision‑making, and continuous improvement.
• Demonstrates executive presence and the ability to influence cross‑functional teams and external partners.

• Supports development and management of operating and capital budgets for network services.
• Leads capacity planning and forecasting to ensure scalable and cost‑effective investments.
• Validates vendor…