AP Project Analyst

Asset Protection Analyst

The Asset Protection Analyst serves as the primary point of contact for Burlington business partners and third-party vendors, overseeing incident escalations and providing comprehensive Asset Protection Technology support for stores. This role requires a strong understanding of AP technology, retail store development, and the ability to collaborate effectively with both technical and non-technical teams to resolve issues and drive progress. Responsibilities include reviewing technical drawings, developing action plans, and managing a wide range of AP and store development projects—such as new stores, remodels, relocations, refreshes, special initiatives, and closings—while ensuring all activities are well coordinated and aligned with operational needs.

This individual is dedicated to identifying, researching, and resolving complex technical problems; maintaining escalation procedures; ensuring service levels are consistently met; and documenting and monitoring issues to achieve timely resolution. Success in this role requires an independent, self-driven professional who can prioritize multiple responsibilities in a fast-paced environment.

Strategic Planning and Leadership

• Ensure appropriate coverage for incident management, AP project work, and business initiatives, working with third-party vendors and supplies to achieve SLA.
• Coordinate plans and schedules between field and corporate partners
• Support newly deployed hardware and software.
• Analyze incoming user and corporate requests to determine areas needing operational improvement/development, assisting in process redesign and documentation as needed for new technology or deployment procedures in a collaborative forum.
• Perform planning and scheduling duties consistent with store development projects.
• Assist in creating, maintaining, and providing procedural documentation.
• Ensure proper communication and transparency around issues, problems, and events.
• Perform related duties consistent with the scope and intent of the position.
• Communicate with store management to address any unreported issues or concerns.
• Provide recommendations that could help improve the store's AP Technology deployment, appearance, and utilization.
• Provide written and oral reports, project updates, and communication logs as required by AP Technology Manager.
• Attending meetings remotely or on-site as scheduled by the AP Manager, Technology.

Support

• Drive lasting solutions to known issues/problems and drill into the root cause.
• Partners, as required, with members of a given team or other AP Teams as appropriate to ensure problem resolution is obtained and, if necessary, the root cause is identified.
• Work diligently to enhance or improve business processes.
• Coordinate and perform validations for modified or new systems.
• Retain ownership of issues that cannot be resolved remotely while informing the customer of the status during the resolution process.
• Provides ideas and solutions to prevent recurring problems and incidents that impact client computing support and overall employee productivity.
• Build strong partnerships through monitoring customer expectations, measuring and managing results, and making necessary changes when appropriate.

Education and

Qualifications:

• High School diploma required

• Bachelor's degree in computer science or appropriate related field preferred

Licens/Certification/Registration:
Technical certifications are not required but preferred.

Experience:

• 5-7 years' work experience in a related retail environment.
• Project Management
• Retail technology

Skills and Abilities:

• Deliver lasting solutions (reliable and stable)
• Ability to troubleshoot hardware and software issues.
• Good technical knowledge of current network hardware and standards.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in business-friendly and user-friendly language.
• Strong analytical and problem-solving abilities.
• Exceptional verbal and written communication skills; mature, and articulate.
• Proven ability to lead processes and identify and implement process improvements.
• Administrative capabilities…