AP Project Analyst

** Position Overview*
* The Asset Protection Analyst serves as the primary point of contact for Burlington business partners and third-party vendors, overseeing incident escalations and providing comprehensive Asset Protection Technology support for stores. This role requires a strong understanding of AP technology, retail store development, and the ability to collaborate effectively with both technical and non-technical teams to resolve issues and drive progress. Responsibilities include reviewing technical drawings, developing action plans, and managing a wide range of AP and store development projects-such as new stores, remodels, relocations, refreshes, special initiatives, and closings
-while ensuring all activities are well coordinated and aligned with operational needs. This individual is dedicated to identifying, researching, and resolving complex technical problems; maintaining escalation procedures; ensuring service levels are consistently met; and documenting and monitoring issues to achieve timely resolution. Success in this role requires an independent, self-driven professional who can prioritize multiple responsibilities in a fast-paced environment.

** A Day In The Life*
* ** Strategic Planning and Leadership*
* + Ensure appropriate coverage for incident management, AP project work, and business initiatives, working with third-party vendors and supplies to achieve SLA.

+ Coordinate plans and schedules between field and corporate partners

+ Support newly deployed hardware and software.

+ Analyze incoming user and corporate requests to determine areas needing operational improvement/ development, assisting in process redesign and documentation as needed for new technology or deployment procedures in a collaborative forum.

+ Perform planning and scheduling duties consistent with store development projects.

+ Assist in creating, maintaining, and providing procedural documentation.

+ Ensure proper communication and transparency around issues, problems, and events.

+ Perform related duties consistent with the scope and intent of the position.

+ Communicate with store management to address any unreported issues or concerns.

+ Provide recommendations that could help improve the store's AP Technology deployment, appearance, and utilization.

+ Provide written and oral reports, project updates, and communication logs as required by AP Technology Manager.

+ Attending meetings remotely or on-site as scheduled by the AP Manager, Technology.

** Support*
* + Drive lasting solutions to known issues/problems and drill into the root cause.

+ Partners, as required, with members of a given team or other AP Teams as appropriate to ensure problem resolution is obtained and, if necessary, the root cause is identified.

+ Work diligently to enhance or improve business processes.

+ Coordinate and perform validations for modified or new systems.

+ Retain ownership of issues that cannot be resolved remotely while informing the customer of the status during the resolution process.

+ Provides ideas and solutions to prevent recurring problems and incidents that impact client computing support and overall employee productivity.

+ Build strong partnerships through monitoring customer expectations, measuring and managing results, and making necessary changes when appropriate.

** You'll Come With*
* ** Education and Qualifications**  **:*
* - High School diploma required

- Bachelor's degree in computer science or appropriate related field preferred

** Licen*
* ** ses/Certification/Registration** :
Technical certifications are not required but preferred.

*
* Experience:

*
* + 5-7 years' work experience in a related retail environment.

+ Project Management

+ Retail technology

*
* Skills and Abilities:

*
* + Deliver lasting solutions (reliable and stable)

+ Ability to troubleshoot hardware and software issues.

+ Good technical knowledge of current network hardware and standards.

+ Ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Ability to present ideas in business-friendly and user-friendly language.

+ Strong analytical and problem-solving abilities.

+ Ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Exceptional verbal and written communication skills; mature, and articulate.

+ Proven ability to lead processes and identify and implement process improvements.

+ Administrative capabilities (scheduling, coordinating calendars, event management)

+ Customer-service orientation

+ Ability to independently manage many changing tasks simultaneously.

+ Willingness to expand skill set and take on increasing responsibility

LI-JL2

** Come join our team. You're going to like it here!*
* You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of…