Client Service Lead: Transactional Print and Mail

About the Role

Responsible for specific functions as a lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment.

Maintains and promotes positive customer relationships.

Production and Workflow
- Monitors and ensures compliance with established workflow processes and procedures.

- Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.

- Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing). Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.

- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration and Reporting
- Performs data entry.

- Supervises supply inventory and record keeping.

- Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff. Results Expected
- Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - 28.20/ hourly
- Associates degree or equivalent experience required, plus 6 or more years of related experience.

- Strong customer service and communication skills are required.

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

- Must be able to lift up to 50lbs.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at

Full-Time On Site
- This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.