Project Manager, Asset Protection

Position Overview

Reporting to Senior Manager of Asset Protection Operations, the Project Manager of Asset Protection Operations is a key member of the Asset Protection organization in supporting Burlington’s AP operational processes and programs designed to help reduce loss and improve company profitability, as well as all AP related communications to store and field leaders. This team is responsible for leading, developing, prioritizing, and implementing policies, procedures, and cross‑functional initiatives that support AP strategies to reduce theft and fraud in stores.

The team also creates training programs for store employees to improve process and program execution and increase shortage awareness. This person will take the lead in the identification of vulnerabilities in store operations and recommend improvements to reduce shortage risk. This role will utilize project management methodologies to develop project roadmaps, lead definition and stand‑up meetings and maintain all project artifacts.

The Project Manager will be a collaborative change agent, recommending and influencing programs and process improvement to drive productivity, achieve KPI benchmarks, accomplish departmental goals, and ultimately support reduced shortage. This person will be a self‑starter with strong attention to detail, with the ability to work in a fast‑paced, ambiguous environment. The drive and capability to shape a new business group strategy and foster ideas and solutions is necessary.

In addition, the Project Manager will develop strategic communications strategies for all assigned projects. This person will integrate planning processes with field and corporate business partners to ensure alignment with business objectives. The Project Manager will build and maintain strong relationships throughout the organization with both field and corporate business partners, remaining flexible with a high level of professionalism and confidentiality.

This person must prioritize, plan, streamline execution and drive results through an organized and effective communication strategy.

• Identify industry AP best practices, competitor practices, and technology opportunities to improve store efficiency, execution, and reduce labor spend.
• Govern all AP standard operating procedures, policies, etc. and influence other store SOPs to ensure there is no potential to create shortage.
• Lead the Shortage Assessment process in stores to validate compliance and to identify opportunities. Ensure the assessments are accurate, complete, and drive actions to address deficiencies. Work closely with field leadership to identify performance gaps to optimize assessment value.
• Partner with AP Strategy and Analytics to ensure that AP practices are properly measured, assessed, and have an identifiable benefit. Deliver performance metrics to the organization that are structured to clearly identify performance trends coupled with mechanisms to address deficiencies via action planning.
• Coordinate with Store Operations, AP Strategy and Analytics, Learning and Development, and other relevant partners to drive the effectiveness of shortage reduction tools including SCA program, Shortage Highway, Silent Partner, Hi-5, B-Aware, and shortage-related SOP alignment.

• Build strong partnerships with Store Operations, Field Leadership, Procurement, Finance, Store Innovation, Merchants, PIC, Legal, etc. to secure support, implement recommendations in a fast-paced environment, and drive best-in-class operational execution consistently across all store locations.
• Generate and identify innovative ideas and solutions to protect our merchandise via emerging technologies and by staying ahead of industry trends through research, networking, professional retail organization memberships, etc.
• Define project success criteria (KPIs, qualitative feedback, cost/benefit analysis) and lead and manage cross-functional teams to deliver required results in accordance with corporate expectations and time schedules.