Director, Transportation & Shipping Operations

Coordinate complex, multi-shipment delivery plans requiring:

Location:

Burlington, NJ

Tile Bar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands‑on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

Senior Manager / Director of Transportation & Shipping Operations is responsible for leading all outbound transportation, shipping office, yard operations, and specialized delivery services across the distribution network. This includes ownership of cost, service, execution, and customer experience across standard deliveries and high‑touch segments such as showroom buildouts and retail deliveries.

This role drives alignment between internal teams (operations, customer service, sales), external partners (Redwood, carriers, specialized service providers), and system platforms to ensure scalable, consistent, and high‑quality execution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Own end‑to‑end outbound transportation performance across LTL, TL, parcel, final mile, and specialized delivery services
• Ensure routing guide adherence and proper service‑level selection, including standard vs. inside delivery vs. white‑glove services
• Lead network optimization initiatives across NJ03, AZ02, and future nodes
• Integrate high‑touch delivery requirements into standard operating models

• Own transportation strategy and execution for showroom buildouts, retail store openings, and customer‑facing installations
• Coordinate complex, multi‑shipment delivery plans requiring:
• Consolidation and sequencing of shipments
• Time‑specific delivery windows
• Liftgate, inside delivery, and white‑glove services
• Partner with Sales, Project Management, and Customer Service to align on:
• Delivery schedules and site readiness
• Special handling requirements and access constraints
• Ensure carriers and service providers are properly equipped to support:
• Urban / limited‑access locations
• High‑value or fragile materials
• Develop SOPs and playbooks for showroom and retail project execution
• Monitor and manage performance against key milestones and delivery timelines
• Lead escalation management for time‑sensitive projects and customer commitments

• Lead carrier strategy, selection, and performance management across all modes
• Own relationships with key partners including Redwood and specialized final‑mile providers
• Manage KPIs across both standard and project‑based deliveries:
• On‑time to appointment
• Delivery completion against project timelines
• Service failures, damages, and install‑related issues
• Drive corrective actions and continuous improvement with carrier base

• Oversee shipping office execution including:
• BOL generation and accuracy (including complex, multi‑stop/project shipments)
• Routing guide adherence
• Appointment scheduling and execution
• Ensure yard operations support both standard outbound flow and staged project shipments
• Drive strong trailer visibility, dock flow, and dwell time management

• Experience managing commercial drivers, transportation fleet operations, and DOT‑regulated transportation activities is highly desirable.
• Knowledge of fleet safety programs, driver qualification requirements, Hours‑of‑Service regulations, vehicle maintenance programs, and DOT compliance standards preferred.
• Experience managing company‑owned power units, yard operations, jockey drivers, shuttle drivers, or private fleet operations is a plus.
• Proven ability to establish safety‑focused transportation programs while maintaining operational efficiency and service…