Quality Manager

$130000 - $160000 per year | Burlington, NJ | On-site | Permanent

We are a Japanese-owned manufacturer of custom PVC compounds, running a 24/7 production facility of about 90 team members in Burlington, New Jersey. Our products serve customers who need consistent, certified material, backed by ISO 9001 as well as NSF, UL and other third-party certifications. We keep a disciplined, detail-driven culture where quality is everyone's job, and our team members stay: turnover is low and people build long careers here.

With our current Quality leader retiring, we're looking for a Manager of Quality Control and Quality Assurance to lead the department, own our quality systems and certifications, and act as the voice of quality with our customers.

Base salary up to $160K plus a 10% annual bonus, paid April 1

Annual merit increases, effective April 1

Profit sharing

Medical through Blue Cross Blue Shield, with the company paying 85-90% of the premium for you, your spouse and dependents, starting the first of the month after hire

Dental (up to $2,000 per person each year, $3,000 orthodontic max)

Vision insurance

401(k) with a 50% company match on the first 6% you contribute

3 weeks of vacation, 12 paid holidays (including 2 floating days) and 5 sick/personal days

Company-paid life and AD&D insurance at 2x salary

Company-paid short-term disability (90%) and long-term disability

Tuition reimbursement up to $4,000 per year

Healthcare and dependent care FSAs

Safety shoe allowance

First-shift schedule

Stable, long-tenured team with low turnover

What We Are Looking For:

This role leads the Quality Control and Quality Assurance department at our 24/7 PVC compounding facility. The QC/QA Manager builds, runs and improves the quality systems that keep product consistent for customers, meet regulatory requirements, and keep our certifications (ISO 9001, NSF, UL and other third-party programs) in good standing. You will lead three QC/QA Supervisors and a team of four QC Technicians who are represented by the United Steelworkers.

You will also be the main quality contact for customers, running corrective-action reviews and visiting customer sites when issues come up. We want a hands-on quality leader who knows plastics or polymer process manufacturing, reads defect data well, and holds high standards while building trust across Production, R&D, Supply Chain and Procurement. Experience in a Japanese-owned manufacturing environment is highly valued.

The role reports to the Production General Manager, works first shift, and is onsite in Burlington, NJ.

• Manage the QC/QA department and the quality assurance program, keeping product quality standards consistent
• Manage all ISO 9001 activity, plus the internal audit program, customer audits, NSF and UL audits, and other third-party assessments
• Maintain certification records, listings and test records, and assess how proposed changes to formulations, raw materials, suppliers, processes or equipment affect certifications before they are made
• Lead customer quality meetings, corrective-action reviews and audit discussions, and visit customer sites to investigate concerns and resolve issues
• Lead investigations into customer complaints, product nonconformities and internal quality concerns, including any product recalls
• Drive root cause analysis, statistical methods, risk assessment, CAPA and continuous improvement to reduce internal and external defects
• Partner with Procurement and Supply Chain to run supplier quality management for raw material…