Returns Evaluator 1
Listed on 2026-08-20
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Retail
Retail Support, Customer Service Rep, Retail Associate/ Customer Service
Returns Evaluator
The Returns Evaluator performs necessary steps to fulfill the customer's return in accordance with the company's return and exchange policies. Depending on the item's condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.
Essential Responsibilities:
- Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer's needs.
- Examines returned merchandise to determine condition and checks for accessories.
- Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer).
- Enters return into system.
- Processes refund, credit, restocking fee, etc. based on B&H policies.
- Creates new order if exchange is requested.
- Repacks merchandise to new condition, if recategorized as new
Additional Responsibilities:
As assigned by the manager
Specific
Knowledge, Skills and Abilities:
- Organized and detailed oriented
- Exceptional customer service skills
- Knowledge of computer system (UNIX, web, email, excel)
Preferred Education, Experience and Licenses:
- Minimum 2 years experience in a Warehouse
- High school diploma or equivalent required.
- Previous experience troubleshooting computers and cell phones is preferred but not required
Physical Environment/Occupational Risks:
Must be able to lift 50lbs independently and up to 80lbs with assistance. Extended periods of standing/walking
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
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