Store Operations Specialist - Back of House Operations

Position Overview The Store Operations Specialist - Back of House (BOH) Operations role provides analytical, reporting, validation, and process support for BOH initiatives that affect merchandise movement from the back-of-house to the salesfloor and the ongoing maintenance of that merchandise.

This role supports key store-execution processes including BPOD freight receiving and processing, Item Disposition, Markdowns, Bplanner+, Tasks validations, and other BOH routines. The Specialist reviews submissions, validates execution, identifies trends and outliers, and delivers actionable insight that helps Field Leaders and store teams close gaps in operational execution.

The Specialist also leads freight management and supply chain coordination by helping ensure delivery adjustments and labor funding credit requests exceptions are reviewed, documented, and communicated accurately. In addition, this role supports Product Operations and fixture-inventory data management, including fixture database maintenance, replenishment order tracking, and issue resolution with vendors and internal partners.

A Day in the Life

Duties and Responsibilities:

Store Execution Validation and Reporting:
Own review and validation reporting for store-execution tasks, including Bplanner+, new process implementation, and related BOH routines. Review submissions for accuracy and completeness, flag exceptions, and provide recurring insight to Field Leaders and corporate partners. Identify chronic non-compliance patterns and escalate them with supporting evidence and recommended follow-up. Recommend refinements to validation criteria as processes and operating standards evolve.

BOH Process Subject Matter Expertise:
Develop subject matter expertise in BPOD, freight receiving and processing, Item Disposition, Markdowns, and other merchandise handling processes. Field store and leadership questions, troubleshoot process issues, and create clear avenues for capturing and resolving feedback. Support the drafting and maintenance of SOPs, training materials, communications, and continuous education content. Use store feedback and data to recommend refinements that improve productivity, execution, and clarity.

Freight Management and Exception Support:
Support the connection between Supply Chain, Outbound, Store Operations, Field Leadership, and stores. Help ensure weekly schedules, ad hoc delivery adjustments, delivery profiles, and relevant freight communications are accurate and clearly shared. Lead the exception management process related to store deliveries and carton scanning issues, reviewing store submissions and actioning as appropriate.

Execution Audits, Field Insight, and Store Engagement:
Conduct weekly store execution audits against defined BOH process standards and document findings in a consistent, actionable format. Share insight with Field Leaders and Field Operations Managers to support coaching and close execution gaps. Track repeat findings by store, process, or behavior to focus remediation where impact is greatest. Visit stores and engage field leadership as needed to train, problem-solve, collect insight, and support process improvement.

Product Operations, Fixture Inventory, Analytics, and Test Support:
Support Product Operations and fixture-inventory data management by maintaining accurate fixture databases, tracking replenishment orders, and coordinating issue resolution with vendors and internal partners. Collect, analyze, and report KPI data related to freight productivity, CPH, backlog, markdowns, item disposition, and other BOH measures. Assist leadership with test-and-learn measurement, data collection, pilot readouts, and ad hoc analysis. Apply standardized templates and automation to enabling…