Driver Onboarding and Success Coach

Driver Onboarding and Success Coach

The Driver Onboarding and Success Coach will provide support for the new drivers joining Cowan by serving as the first line of contact for the drivers. The Driver Onboarding and Success Coach acts as an advocate for drivers by providing guidance, interpretation, and various driver-related inquiries. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal driver satisfaction.

Essential Job Functions:

• Communicate with potential drivers prior to orientation (introductions, confirm position understanding, confirm attendance).
• Stage the orientation space by printing new-hire packets, gathering safety documents, providing various tools used in the orientation process.
• Various HR functions including badge photos, I-9 Verifications, submitting new-hire paperwork to Compliance & Safety.
• Verifying assigned tractors/units are in presentable and acceptable condition for new employees.
• Execute a successful handoff from orientation to operations through facilitating meetings with fleet managers, providing copies of travel information, and ensuring they have all needed contact information prior to departure.
• Provide remedial training and guidance to post-orientation drivers.
• Conflict mediation between drivers and support departments.
• Communicate with operations personnel confirming after-orientation assignments for incoming drivers.
• Present company information and explain company culture during orientation while building loyalty

Education, Experience, and Training Requirements for the Job:

• Associate degree OR equivalent experience
• Attention to detail
• Strong written and verbal communication skills
• Confidence while presenting company information/culture to new employees
• Strong telephone etiquette and skills
• Good organizational, multi-tasking skills
• Microsoft office skills-Intermediate (Word, Excel, Outlook)
• 1+ years in employee relations or customer service