Front Desk Patient Advocate - Burlington, NC

Front Desk Patient Advocate - Burlington, NC

• Medical, Dental, and Vision Insurance
• Pet Insurance
• 401(k) with company match
• Paid vacation and holidays
• Supportive, team-oriented work environment

Compleat Kidz is a network of pediatric therapy clinics dedicated to providing high-quality, compassionate care to children and their families. Our clinics are built on collaboration, professionalism, and a shared commitment to creating positive experiences for every family we serve.

The Front Desk Patient Advocate (FDPA) serves as the face of the clinic and plays a vital role in delivering excellent customer service while supporting daily clinic operations.

Key responsibilities include:

• Greeting patients and families with warmth and professionalism
• Onboarding new patients and guiding families through the intake process
• Managing and coordinating patient treatment schedules
  
  Supporting billing processes and assisting with payment collection
• Collaborating with clinical and administrative staff to ensure smooth clinic operations

• At least 2 years of front desk or receptionist experience preferred
• Strong multitasking and organizational skills
• Excellent customer service and communication skills
• Ability to pass a background check

This role involves typical office-related activities, including sitting, standing, walking, using standard office equipment, and viewing computer or mobile device screens.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management reserves the right to assign or reassign duties and responsibilities at any time.

Compleat Kidz is an Equal Employment Opportunity Employer and values diversity and inclusion in the workplace.