Dispatcher, Customer Service​/HelpDesk

Dispatcher

Eanes Heating and Air, a dynamic, growing HVAC and Plumbing company, is seeking a Full-Time, Monday-Friday Dispatcher with strong office experience plus solid computer and customer service skills to join our team at our High Point, NC location.

We are seeking someone to work on Monday-Friday from 8 am- 5 pm. Additional hours may occasionally be available when other Dispatchers call out, such as on holidays.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Electrical Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer competitive salary.

To be successful in this role, you must possess:

• A minimum of two years of office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling / dispatch software
• Must be familiar with Microsoft Excel
• Experience with Service Titan software would be a definite plus
• Able to plan and schedule work rather than just react
• Ability to multi-task
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair
• Ability to work well as part of a team

Job Type: Full-time

Salary: $17.00 - $22.00 per hour

Experience:

• Office & Administrative: 2 years (Required)
• Dispatcher: 1 year (Preferred)
• Microsoft Office (Word, Excel & Outlook): 1 year (Required)
• Service Titan Software: 1 year (Preferred)

Work Location:

In person