Bilingual Customer Service Representative

Join a Legacy of Manufacturing Excellence in Burlington, NC! First Shift 8AM - 5:00PM

A leading, family-oriented manufacturer with 64 years of success—is seeking a self-driven, team-oriented Customer Service Representative for our state-of-the-art, 35,000 sq/ft facility.

• Build and maintain working knowledge of customer base products and applications.
• Build and maintain working relationships with customer base.
• Process customer orders in an accurate and timely manner (goal – within 24 hours).
• Learn and maintain working knowledge of customer systems (i.e., EDI, In house systems, matrix, etc.)
• Liaison for customer and Sales Team with internal departments.
• Address / complete all tasks identified in daily production meeting.
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Expedite orders when necessary.
• Handle inquiries and/or concerns to resolve discrepancies for external and internal customers.
• Work closely with Sales Team to maintain open communication and update information.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Negotiate with internal and external customers to resolve issues/concerns.
• Build and maintain working knowledgemanufacturing capabilities.
• Ready to grow your career with a flat organizational structure where your impact is recognized?

salary: $41,600 - $62,400 per year

shift:
First

work hours: 8 AM - 5 PM

education:
High School

• Build and maintain working knowledge of customer base products and applications.
• Build and maintain working relationships with customer base.
• Process customer orders in an accurate and timely manner (goal – within 24 hours).
• Learn and maintain working knowledge of customer systems (i.e., EDI, In house systems, matrix, etc.)
• Liaison for customer and Sales Team with internal departments.
• Address / complete all tasks identified in daily production meeting.
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Expedite orders when necessary.
• Handle inquiries and/or concerns to resolve discrepancies for external and internal customers.
• Work closely with Sales Team to maintain open communication and update information.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Negotiate with internal and external customers to resolve issues/concerns.
• Build and maintain working knowledge of manufacturing capabilities.
• Any other duties as assigned.

• Netsuite
• Customer Service
• ERP
• Active Listening
• CUSTOMER ORDERS/SALES
• Customer Relationship Management
• Telephone Etiquette
• CRM
• Follow-up
• Client Service
• Adapting to Change
• process quotes

• Years of experience: 5 years
• Experience level:
  Experienced

• Experienced
• 5 years

• High School

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

This posting is open for thirty (30) days.