Systems Application Administrator

Systems Application Administrator

Alamance-Burlington Schools Technology - Burlington, North Carolina Open in Google Maps

• Job : 5723168
• Final date to receive applications: Posted until filled
• Posted: May 19, 2026 4:00 AM (UTC)
• Starting Date: Immediately

Position Title: Systems Application Administrator

School/Department: Technology Department

Salary: Grade Tech 74

FLSA Status: Exempt

Reports To: Chief Technology Officer

Supervises: None

Work Week

Schedule:

Monday – Friday

Work Hours: 40

Number of Months per Year: 12

Education, Training, and

Experience:

• Associate's degree in a computer-related field supplemented by specialized coursework in the area of technology, 1 to 2 years of experience developing technical expertise; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Working knowledge of physical IT infrastructures.

Preferred Qualifications:

• Enterprise Application Management: Proven track record in administering and maintaining complex, large-scale application systems, including specific experience with Learning Management Systems (LMS).
• Connectivity Troubleshooting: Experience diagnosing and resolving network connectivity issues related to proxies and content filters.

• Advanced Technical Support: Experience providing Tier 2 and Tier 3 technical support, including performing root cause analysis (RCA) and managing end-to-end problem resolution.
• System Maintenance: Proficiency in monitoring application health, publishing maintenance schedules, and managing user access and administrative accounts.
• Vendor & Developer
  
  Collaboration:
  
  Demonstrated ability to liaise with external vendors for product evaluation and support, while working closely with internal development teams to tune application performance.
• Process Automation: Hands‑on experience using automation tools to improve technology efficiency and streamline repetitive administrative tasks.

• Communication & Presentation: Ability to articulate complex technical concepts clearly to both technical staff and senior management through formal presentations and written documentation.
• Project & Time Management: Exceptional organizational skills with the ability to multitask and manage projects effectively in high‑pressure, fast‑paced environments.
• Customer Centricity: A strong commitment to customer service, characterized by active listening, a professional attitude, and the ability to work with diverse user groups.
• Adaptability: Proven ability to research and resolve ambiguous problems, learn new content areas quickly, and take the initiative to work independently.

• Strong experience in enterprise applications control toolset.
• Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, content filter, and others.
• Hands‑on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Experience with monitoring tools is a plus.
• Understands software and hardware requirements of varied departmental systems.
• Understands the workflow and process requirements of complex application systems.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications including a Learning Management System.
• Excellent problem solving/analytical skills and knowledge of analytical tools.
• Display and execute logical and complex troubleshooting methods.
• Preferred experience in failover, high availability, disaster recovery, business continuance.
• Preferred knowledge of Web Services and Services Oriented Architecture.
• Excellent verbal, written communication, and negotiation skills.
• Demonstrated soft skills required such as presentation of ideas and clearly articulate the concepts to peers and senior management.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.
• Strong customer service and problem solving skills.
• Ability to provide outstanding customer service, be a good listener and work well with others.
• Sel…