Service Technician

Service Technician

DEPARTMENT: Field Operations

REPORTS TO: Area Service Manager

FLSA: Non-Exempt (Hourly)

Schedule: Monday-Friday, 8am-5pm (On-site)

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary

The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.

Essential Duties and Responsibilities

The essential functions include, but are not limited to:

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
• Maintain a clean, organized, and hazard-free work environment.
• Conduct customer training sessions and provide phone support to ensure satisfaction.
• Make daily or weekly reminder calls to customers with upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
• Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
• Perform additional duties as assigned, including vehicle-to-vehicle transfers.

Qualifications

Note: The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute-even if you don't meet every listed requirement-we strongly encourage you to apply. Training is provided to ensure your success and growth!

Education

• High School Diploma or equivalent required.

Electrical & Technical Skills

• Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.
• Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
• Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.

Mechanical Aptitude

• Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
• Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
• Capable of secure device mounting, ensuring concealment and clearance from moving parts.

Operational & Customer Service

• At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
• Ability to provide phone support, conduct training sessions, and ensure client satisfaction.
• Able to download log files, perform calibration updates, and deprogram devices.
• Strong communication skills with a focus on client satisfaction and technical support.
• Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.

Personal Attributes

• Detail-oriented, with strong organizational and time management skills.
• Able to work independently and as part of a collaborative team.
• Committed to maintaining confidentiality, professionalism, and compliance with all regulations.

Other Requirements

• Valid driver's license and reliable transportation may be required depending on location.
• Ability to pass background checks and drug screening as applicable.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters…