Parts & Service Clerk

Pay Rate

$19.00 - $28.52 per hour. Pay rate is dependent upon education and experience.

• Prepares and enters orders
• Enters hose rebuild information as required
• Approves invoices as required
• Expedites back orders from Caterpillar as required
• Prepares miscellaneous reports and graphs as required
• Assists in the distribution of computer-generated reports and all daily mail
• Files discrepancy claims with all vendors and ensures accurate claim settlements
• Prepares Caterpillar and management reports
• Provides back-up support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data to work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Documents approval/disapproval of repairs
• Enters, reconciles, and pays bills, including P-card and cash expenses
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to assure jobs are open no longer than needed
• Other administrative tasks as needed
• Provides back-up for various inventory control procedures
• Provides back-up support for other parts department functions
• Receives customer calls and walk in customers, obtaining all pertinent information needed to assist
• Verifies stock tags
• Assists novelty customers, where required
• Assists with vendor returns
• Other duties as assigned by manager

• Standing, walking, talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Medium work that requires lifting and/or moving up to 47 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Basic knowledge of Microsoft Word and Excel
• Safety & Product Knowledge

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

• Noise:
  Quiet
• Indoors

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.