Job Senior Service Coordinator

Senior Service Coordinator

Ener Sys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

What We're Offering

• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan

Culture:
We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range:  hourly plus sales bonus Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities

• Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
• Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of deliver, etc. Assist in resolution of order related issues.
• Coordinate service and installation for Stationary products, handle freight damage, product returns, credits and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
• Follow ISO procedures, document control, and provide general administrative support. This position could include supervisory responsibilities.
• Perform other duties as assigned.

Qualifications

Required Qualifications

• Education:
  
  High School Diploma or equivalent
• Experience:
  
  5 years order entry experience or equivalent experience
• Other Requirements
• English language proficiency
• Knowledge of software, intermediate to advanced MS Excel skills
• Ability to work independently on multiple projects simultaneously
• Detail-oriented, even during repetitive tasks, very well organized
• A positive, proactive approach to problem-solving.

Desirable Qualifications and Skills

• Associates or Bachelor's Degree in Administration, Commerce, or Finance

General Job Requirements

This position will work in an office setting; expect minimal physical demands

Generic Ener Sys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.