Executive Operations Partner

EXECUTIVE OPERATIONS PARTNER

Location:

Burlington, VT

Employment Type:

Full-time

Reports To:

COO
Salary Range: $60,000-$70,000

Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. We are a fast-growing Managed Services Provider (MSP) delivering secure, compliant IT solutions to clients in regulated industries. Our team partners with businesses to design and implement IT, cybersecurity, and compliance frameworks that meet strict standards such as NIST, DFARS, and CMMC.

We earn our clients’ business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels.

At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges.

We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you.

Open Approach is hiring an Executive Operations Partner to work primarily alongside our COO and EOS Integrator, who leads the day-to-day operations of the business, while also providing support to our CEO and broader leadership team.

This is a hands‑on, high‑trust role for someone who loves creating order from complexity, anticipating what needs to happen before being asked, and ensuring priorities, commitments, and follow‑ups translate into action.

This is more than traditional executive administration. The right person will become a trusted partner to leadership, helping protect priorities, improve the systems that support how we work, and create the structure that allows our executives to spend more of their time on the work that moves the company forward.

As trust and business knowledge grow, we expect the scope of the role to grow as well.

• Manage the COO's inbox, calendar, priorities, and commitments, ensuring time and attention are aligned with the most important needs of the business.
• Provide executive support to the CEO as needed, including scheduling, communication, travel, and follow-through.
• Track commitments, decisions, action items, and deadlines to completion, proactively surfacing risks before they become urgent.
• Turn meetings and conversations into clear next steps, with owners and due dates, and follow up independently to drive closure.
• Draft clear, professional correspondence and internal communications on behalf of leadership.
• Plan and coordinate travel, meetings, events, and other logistics involving multiple moving pieces.
• Help prepare leaders for important meetings by organizing relevant context, materials, priorities, and outstanding decisions.
• Identify opportunities to improve executive workflows, recurring processes, communication rhythms, and systems. Recommend better ways of working rather than simply maintaining inefficient processes.
• Confidently manage up by raising concerns, challenging competing priorities when appropriate, and providing thoughtful feedback when asked.
• Support recurring company communications and rhythms, including the company newsletter and monthly all‑hands meeting.
• Maintain context around important internal and external relationships so leadership can follow up thoughtfully and at the right time.
• Take on a growing set of executive operations and office responsibilities that help the broader organization run smoothly.
• Exercise sound judgment about what to handle independently, what requires additional context, and what needs leadership…