Senior Manager, Medicare Product Implementation

Senior Manager, Medicare Product Implementation

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As the Senior Manager, Medicare Product Implementation, you will lead the end-to-end implementation and operational execution of assigned Medicare Advantage programs in coordination with internal stakeholders and external provider and/or vendor partners. You will be responsible for gathering and analyzing requirements, developing implementation plans, ensuring programs are implemented accurately, delivered compliantly, and maintained/operationalized effectively to support both business objectives and member experience including resolving benefit and member issues, and continuously improving program performance.

Responsibilities include:

• Act as a top-level specialist and lead end-to-end implementation and ongoing operations for assigned Medicare Advantage programs, ensuring successful implementation, readiness for annual go-live, successful year-over-year delivery, and program operational effectiveness.
• Develop, maintain, and manage key implementation deliverables, including project plans (establish timelines, identify milestones, track progress, identify risks, develop mitigation strategies, track performance metrics, and resource engagement), along with documentation of business and eligibility requirements, member journeys, operational workflows, and benefit crosswalks.
• Facilitate and lead regular project and implementation meetings to drive cross-functional execution across strategy, compliance, eligibility, customer service, member materials, contracting, and other internal and external partners – providing updates and performance metrics to leadership and key stakeholders, addressing inquiries and resolving issues, and ensuring alignment, accountability, and timely delivery of project and program milestones.
• Partner closely with internal and vendor teams to develop program requirements ensuring alignment between benefit intent, design, member experience including benefit access while maintaining strong working relationships.
• Monitor program performance, member access, and utilization while identifying trends, root causes, and opportunities for improvement; identify and resolve operational issues related to eligibility, vendor processes, benefit configuration, and member experience.
• Ensure programs are implemented and operated in compliance with CMS regulations, filed benefit intent, and internal policies; support audits, attestations, and regulatory inquiries.
• Serve as the subject matter expert, make informed decisions and prioritize work across multiple programs and competing deadlines, providing input on operational feasibility, program design, and continuous improvement opportunities.
• Create and maintain a culture of collaboration and cross-functional teamwork, ensuring effective communication and coordination across departments and with leadership.
• Support bid-related activities including strategic discussions, benefit data entry, validation, change tracking, and quality assurance.
• Other duties as assigned.

Required Qualifications:

• 7+ years of work experience with 5+ years working with Medicare Advantage including supplemental benefits and regulations.
• Experience managing projects and implementations.
• Experience leading complex cross-functional initiatives that include collaboration and teamwork.
• Experience with execution and delivery (planning, delivering, and supporting) including problem solving, decision making and communication (verbal and written).
• Experience with project/program management including creating and maintaining project plans.
• Experience managing competing priorities in a matrixed environment.
• Experience working with vendors and external business partners.
• Experience in a role that required you to be…