Client Support Representative

Overview

The Client Support Representative serves as the first point of contact for clients, delivering responsive, high-quality support across service, supplies, and sales inquiries. This role is responsible for accurately processing requests, coordinating with internal teams, and ensuring a seamless client experience. Success in this role requires strong customer focus, attention to detail, and the ability to effectively prioritize and manage high-volume interactions while maintaining professionalism and composure.

• Manage incoming client requests via phone and email, including service, supply orders, and networking support
• Accurately process service repair requests for equipment and network-related issues
• Dispatch service requests to field technicians based on geography and equipment population
• Provide shipment tracking, order updates, and resolution of client inquiries
• Route inquiries to appropriate internal teams to ensure timely resolution

• Process and route incoming sales leads for products and services
• Maintain client records including addresses, account details, and service preferences
• Support accurate billing operations through efficient processing of invoices, credits, and adjustments related to service and toner requests
• Assist with automated supply programs and remote monitoring accounts

• Meet or exceed call handling and response time targets (e.g., 90–95% answer rate)
• Ensure accuracy and quality in all transactions and communications
• Proactively identify service gaps and recommend improvements
• Deliver a consistent, positive client experience across all interactions

• Generate and distribute reports for internal and external stakeholders
• Maintain accurate system updates for service, supply, and account data
• Participate in projects and continuous improvement initiatives

• High school diploma or GED required
• 1–3 months of related experience or equivalent combination of education/training
• Strong customer service and interpersonal skills
• Effective verbal and written communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.