Retail Services Specialist

Position Title

Print and Mail OC4 N

Oversee daily financial, operational and marketing activities related to retail services of the Waterman Print and Mail Center. Staff the customer service desk and answer and find resolutions for customer inquiries. Monitor, maintain and train others on customer facing in-office systems (Walk-up copy machines and computer stations). Operate all point-of-sale and service systems (registers, mail metering, UPS and Fed Ex software).

Assist with communications and marketing strategies. Recruit temporary employees and work study students. Actively engage in learning and practicing principles of social justice and inclusion, environmental sustainability and delivering great customer experience. Perform daily deposits and monthly reports.

Minimum Qualifications

High School diploma and three years of experience in a retail and/or customer service environment with demonstrated skills in problem solving, customer service, marketing and/or promotions, cash handling and cash reconciliations required.
Experience with word processing, spreadsheet and database software and point-of-sale and online ordering systems required. Specific physical requirements may apply based on job functions.

Desirable Qualifications

None

Anticipated Pay Range: $25/hour- $25.64/hour

• Probationary period may be required
• Occasional evening and/or weekends required (if non-exempt position, may result in overtime)
• This position is ineligible for telework due to the essential functions
• Background Check required for this position
• A post‑offer pre‑employment (POPE test) physical examination is required

Yes, UE ($18.50 minimum hourly rate)

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.