Spécialiste du service à la clientèle multi emplacement; Saint-Jérôme

Job Title

This position is fundamental to the success of our retail stores. Customer service specialists work closely with commercial and residential clients to understand their needs, answer their questions about Sherwin-Williams products, and recommend the most appropriate solutions. They are also responsible for resolving customer concerns promptly, ensuring maximum satisfaction, staying updated on product features, and maintaining high standards of product quality and store presentation.

Ensure a high level of customer satisfaction through exceptional sales service.

• Assist clients in person or over the phone by identifying their needs and presenting appropriate products and services.
• Build lasting trust relationships with commercial and residential clients.
• Process sales transactions accurately, adhering to policies and procedures.
• Meet monthly, quarterly, and annual sales targets.
• Maintain accurate order and formula records.
• Retrieve products from shelves or the warehouse.
• Mix and tint products according to customer specifications, if necessary.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Participate in deliveries, if needed.
• Keep assigned areas well-stocked and presentable.
• Stay informed about offered products and discuss available options with clients.
• Follow inventory management procedures.
• Propose ways to improve sales.

Minimum requirements:

• At least seventeen (17) years old.
• Legally authorized to work in the country of employment.
• Possess a valid and unrestricted driver’s license.
• Able to retrieve materials from shelves or the floor and lift and transport up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation.
• Capable of reading, writing, understanding, and communicating in French.

Preferred qualifications:

• Minimum high school diploma or general adult education certificate (CAEC).
• At least one (1) year of experience in a related position in delivery, retail, or customer service.
• Previous experience in selling paint or related products.
• Experience using dyeing and mixing equipment.

At Sherwin-Williams, our goal is to inspire and improve the world by bringing color and protection to what matters. Our innovative paints, coatings, and solutions make the world’s spaces brighter and more resilient. Your skills, talent, and passion bring this goal to life, allowing our clients and company to achieve great results.

The stability, growth, and opportunities at Sherwin-Williams are for our employees. Our success depends on our employees, and we invest in supporting you through:

• Your life...by offering rewards, benefits, and flexibility to improve your health and well-being.
• Your career...by providing opportunities to learn, develop new skills, and reach your full potential.
• Your professional relationships...by creating an inclusive team and committing to our and the international community.

At Sherwin-Williams, one of our priorities is to help our employees and their families live healthier, save smarter, and feel better. This is first reflected in a wide range of world-class benefits designed for you. From healthcare to total well-being and your daily commute, we care. You can find a general description of the benefits offered at  Click on “Candidates” to view the benefit offerings you may be eligible for if hired as an employee of Sherwin-Williams.

The posting is for an existing vacant position.

What is the procedure to start? Step 1 – Submit an online job application

Find the position(s) you are interested in on our Careers page at  Spend 15 minutes creating your profile by providing or importing your detailed information to submit to one of our job partner sites.

Step 2 – Virtual interview

After reviewing the submitted applications, selected candidates will be invited to a digital video interview through Hire Vue, our recruitment partner. The interview will include some behavioral questions. You will have the opportunity to record and conduct your video interview at any time and from any location! While you can conduct this video interview at your own schedule, we require this step to be completed…