Customer Assistant Representative - Shelburne

Overview

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) at the 1116 Shelburne Road South Burlington location. This part‑time role provides high-level customer service to both internal and external customers, primarily face‑to‑face, supporting branch and rental needs.

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customers to check for personal belongings. Identify and log any items found in the vehicle with a unit number, date, time, and forward to lost and found.
• Advise and review rental charges and provide an accurate receipt to the customer.
• Inquire about service satisfaction and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct the customer to the counter for damage/loss report.
• Use proper statement to determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by the customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Must have a high school diploma or GED.
• Must have two years of college experience OR at least two years of customer service experience.
• Ability to operate a motor vehicle is an essential function; applicants must have a valid, unrestricted U.S. driver’s license.
• Must be living within a reasonable commute of no more than one hour to the location within 30 days of anticipated start date.
• Must be able to read, write, and understand English.

This is a part‑time position at a starting rate of $18 per hour based on a 25‑hour work week. Employees have the opportunity to earn yearly merit increases based on performance.

• Employee discount
• Retirement savings plan
• Training and development

• Monday: 7:00 am – 12:00 pm
• Wednesday: 7:00 am – 12:00 pm
• Friday: 7:00 am – 4:00 pm
• Saturday: 8:30 am – 12:00 pm

1116 Shelburne Road South Burlington, VT 05403

Equal Opportunity Employer/Disability/Veterans.