Seasonal Guide - Basecamp Team

Burton Basecamp Guide

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.

As a global leader in snowboarding, we're committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

We're looking for passionate outdoor enthusiasts to join our eCommerce Customer Experience team as Burton Basecamp Guides—our version of customer service champions. Guides are on the front lines, helping riders of all levels navigate gear questions, order support, and stoke levels. Organized, curious, and quick on your feet? Love solving problems and connecting people to the right gear? Thrive in a fast-paced, team-first environment?

If you're nodding yes, you might be exactly who we're looking for. You'll grow alongside a supportive, high-energy crew that loves to work hard, ride hard, and have fun doing it.

• Be the voice of Burton—via phone, chat, and email—delivering best-in-class support
• Guide customers through product, order, and warranty questions with patience and expertise
• Help riders find the perfect gear across Burton, Analog, and Anon
• Build one-on-one customer relationships, treating each interaction with care
• Share feedback that helps evolve our customer experience
• Stay current on product launches, tech updates, and training
• Collaborate with eComm, Flagship Store, and HQ teams to keep the stoke high
• Participate in mentoring and coaching designed to help you grow

• A flexible, positive attitude built for fast-paced, high-energy environments
• Availability November–March, including evenings, weekends, and holidays
• 9-hour shifts (1-hour unpaid lunch); operating hours are 8AM–9PM EST, 7 days/week
• Five consecutive workdays, two consecutive days off (may or may not be Sat/Sun)
• Curiosity and the confidence to say "I'm not sure—but I'll find out!"
• Accountability and the confidence to say "I need help!"
• Clear written and verbal communication; comfort with digital tools
• 1+ year customer service, retail, or call center experience preferred
• Passion for snowboarding/skiing or outdoor sports a bonus
• Familiarity with Gorgias, Shopify, Salesforce, Navis, New Store, Inntopia, Five9, Avaya or similar is a plus

Our Burlington, VT HQ is unlike any other office—flagship store, skate parks, and steps from trails and the lake. We also have a Montreal hub with its own great vibe and many French-speaking staff. In-person collaboration is encouraged 3+ days/week; limited fully remote roles are available with strong, reliable internet.

• Connection to a purpose-driven, sustainability-minded brand
• Season pass or lift ticket support
• Free gear demos and reimbursed lessons
• Deep product discounts and outdoor industry pro deals
• Casual, beanie-friendly environment

Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying!

Work Location:

Eligibility:
Burton Snowboards is currently able to hire for this position in the following states:
California, Colorado, Connecticut, Washington D.C., Florida, Idaho, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia, and Wisconsin. Candidates MUST reside in one of these locations at the time of hire.