Job Center Specialist I

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The Vermont Department of Labor is committed to helping Vermonters achieve their employment goals by connecting job seekers with career opportunities, training, and employers. We are seeking a compassionate, resourceful, and customer-focused individual to join our team as a Job Center Specialist I (JCS I) in our Burlington office.

As the first point of contact in the American Job Center, you will welcome customers, answer questions, and provide individualized one‑on‑one assistance to people from all backgrounds who are navigating employment transitions. This includes supporting unemployment insurance claimants and other job seekers with job searches, resume development, online applications, workforce system registration, and the use of computers and technology needed to find employment.

Every customer has unique circumstances, and your ability to listen, assess needs, and provide guidance will make a meaningful difference in helping individuals move toward employment.

Success in this position requires more than excellent customer service. We are looking for someone who genuinely enjoys helping others, is patient when teaching technology, and is committed to ensuring every customer feels respected, supported, and connected to the resources they need. You will become knowledgeable about workforce programs, community organizations, supportive services, and local employers so you can make informed referrals and help customers overcome barriers to employment.

In addition to providing direct customer assistance, you will greet visitors, manage reception responsibilities, maintain accurate customer records, and document services provided in department information systems. Strong organizational skills, attention to detail, and the ability to balance customer service with timely and accurate documentation are essential to success.

If you are passionate about helping people, enjoy building relationships within your community, and want to make a positive impact on the lives of Vermonters, we encourage you to apply.

Occasional travel throughout the Northwest Region may be required. Applicants must possess a valid driver's license and have access to reliable personal transportation.

This position,
Job Center Specialist I (Job Requisition #55497), is open to all State employees and external applicants.

Interviews clients who are often under significant personal and financial burden, and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors. It is expected that JCS I staff will engage all clients in a manner that exhibits professionalism, sensitivity, fairness, tact and diplomacy, and helps clients understand the services available to them through VDOL programs. Supportive attitude and actions are expected to be demonstrated in dealing with clients.

Position is assigned to a regional office location, but there may be times when travel between multiple regional locations will be required based on Department needs. May include travel to employers' worksites, job fairs/hiring events, schools and community partner meetings. Valid driver's license and private means of transportation is required.

One (1) year or more experience in customer service, employment services, human services, human resources, or a closely related field.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive‑based Wellness Program
• Qualified Employer for Public…