Customer Care Coordinator

Customer Care Coordinator

University Housing and Dining Services (UHDS) is seeking a customer-focused professional to join our Customer Care team. In this role, you will provide exceptional service and support to prospective, admitted, and current students, their families, campus partners, and the broader UVM community. As one of two professional staff members overseeing the department’s central customer service desk, you will supervise student employees, respond to complex inquiries, and support key housing operations and administrative processes.

This position plays a vital role in helping constituents navigate the residential experience while fostering a welcoming, student-centered environment that promotes academic success, community engagement, and personal growth.

Why Join UVM? At the University of Vermont, you’ll be part of a vibrant campus community committed to student success, innovation, and inclusion. UVM offers a comprehensive benefits package that includes competitive health and dental insurance, generous paid time off, retirement savings programs, tuition remission opportunities, professional development resources, wellness programs, and work-life balance support. Join a team dedicated to creating exceptional residential experiences while building a rewarding career at one of the nation’s leading public research universities.

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

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Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.

Be sure to carefully review and update your application information before submitting an application!

• Advertising/Posting
  
  Title:
  
  Customer Care Coordinator
• Posting
  
  Summary:
  
  University Housing and Dining Services (UHDS) is seeking a customer-focused professional to join our Customer Care team. In this role, you will provide exceptional service and support to prospective, admitted, and current students, their families, campus partners, and the broader UVM community. As one of two professional staff members overseeing the department’s central customer service desk, you will supervise student employees, respond to complex inquiries, and support key housing operations and administrative processes.
  
  This position plays a vital role in helping constituents navigate the residential experience while fostering a welcoming, student-centered environment that promotes academic success, community engagement, and personal growth.
• Minimum Qualifications (or equivalent combination of education and experience): Associate’s degree with one to three years of customer service experience engaging with customers in person, over the phone, and via written communications. Demonstrated a commitment to inclusive excellence and fostering a collaborative multicultural environment for customers across diverse backgrounds. Ability to work in a fast-paced work environment and prioritize competing demands required.
• Desirable
  
  Qualifications:
  
  One to three years of experience with Salesforce or another CRM system. Passion for elevating the University of Vermont brand and experience for internal and external stakeholders.
• Anticipated Pay Range: $22.50-$24.50 per hour
• Special Conditions: A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position
• FLSA: Non-Exempt
• Union Position: Yes, UVMSU

• Job Location: Burlington, Vermont, United States
• Job Open Date: 07/31/2026
• Open Until Filled: No

The…