Parking Services Compliance Agent

General Purpose This position is responsible for enforcing parking related ordinances in the City of Burlington, through a lens of safety and equity, by issuing tickets and coordinating the towing of vehicles that pose a safety risk or infringe on equitable parking opportunities. Additionally, this position acts as a customer service representative regarding parking services in City’s the on-street and off-street parking resources.

This position includes providing information, assistance, and support to customers using the various parking payment platforms the City offers.

General Purpose This position is responsible for enforcing parking related ordinances in the City of Burlington, through a lens of safety and equity, by issuing tickets and coordinating the towing of vehicles that pose a safety risk or infringe on equitable parking opportunities. Additionally, this position acts as a customer service representative regarding parking services in City’s the on-street and off-street parking resources.

This position includes providing information, assistance, and support to customers using the various parking payment platforms the City offers.

General Purpose This position is responsible for enforcing parking related ordinances in the City of Burlington, through a lens of safety and equity, by issuing tickets and coordinating the towing of vehicles that pose a safety risk or infringe on equitable parking opportunities. Additionally, this position acts as a customer service representative regarding parking services in City’s the on-street and off-street parking resources.

This position includes providing information, assistance, and support to customers using the various parking payment platforms the City offers.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay Grade 11: $24.02 - $26.73 Hourly

Remote Tier 1: Zero (0) days remote/week

We Current Have Three Openings For The Following Shifts

• Tuesday through Saturday, from 9am to 5pm,
• Sunday through Thursday from 9am to 5pm and,
• Tuesday, Wednesday and Thursday from 3pm to 11pm, and Friday and Saturday from 1pm to 9pm

Essential Job Functions

• Patrol assigned area/route and identify vehicles parked in violation of posted safety regulations (hydrants, here to corner, blocked driveways, un-registered, etc.) and/or equity regulations (meters, handicapped, abandoned, scoff, etc.), issue tickets and, as necessary, coordinate vehicle towing with the Parking Services Coordinator.
• Serve as ambassador for the City of Burlington by actively engaging with and providing assistance to the community related to parking, including directing vehicles to alternate parking resources when necessary. Respond to questions and inquiries from the general public, and provide information regarding parking services, regulations, procedures, directions, etc. in a professional manner.
• Relay complaints received the Parking Services Coordinator.
• During parking bans work with towing services and other City departments to remove vehicles as necessary to ensure expeditious and effective street cleaning and plowing operations.
• Assist customers with the use of self-service/self-pay equipment.
• Remain informed of special events and attractions in the Chittenden County area.
• Monitor phones, radios, surveillance cameras, door alarms, and weather-related equipment as directed.
• Monitor garage environment and report unusual events or hazardous conditions to supervisor or security.
• Monitor and count parked vehicles.
• Maintain accurate records of work activities in accordance with policies and procedures.
• Provide administrative support to Parking Services Coordinator as needed.
• Respond to subpoena to testify in court as needed.
• Conduct Vehicle Inspection Number certification as needed.
• Provide assistance to police officers as requested.

Non Essential Job Functions

• Assist with training new staff as needed.
• Perform other duties as required.

Qualifications/Basic Job Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to…