Client Success Director, Alpha

On-site (multiple cities – see Requirements section); W2 Employee; $200K/yr.

• Take ownership of the relationship with every family on campus—the evolving, strengthening connection that makes parents feel understood, not merely attended to.
• Identify concerns before they surface as discussions, and address them with discretion and interpersonal skill that preserves trust.
• Maintain visible presence where families gather: morning arrival, afternoon departure, evening parent gatherings, and periodic weekend programming.
• Create a campus community with authentic depth—programs, rituals, and interactions that make families feel they’re part of something worth safeguarding.
• Develop parent champions naturally, delivering experiences so reliably outstanding that referrals emerge as the expected result.
• Sustain ongoing dialogue about Alpha’s AI-driven approach with families managing screen time concerns, doubtful relatives, and periodic uncertainty—not only during enrollment, but across their entire campus experience.
• Recognize when a family isn’t aligned and navigate that situation with the same care you apply to everything else—preserving the community is integral to serving it.
• Establish the systems and cadences this position demands in a setting where the blueprint is still being developed.

• Overseeing enrollment—that falls within the Admissions Director’s scope; your work begins when families commit and deepens continuously.
• Operating from behind a desk—your visibility within the community defines the role.
• Maintaining standard 9–5 hours—early mornings, late afternoons, and evening programming are fundamental to the position.
• Expecting administrative infrastructure, established protocols, or a complete team—you function with significant autonomy and create what’s needed.
• Approaching family relationships as transactional accounts—this role rewards authentic engagement, not procedural adherence.

• Serve as the trusted anchor at the heart of every family’s Alpha experience. Maintain their confidence through challenging moments, foster a community where belonging feels substantial, and establish the environment where contented families become enthusiastic advocates.

• Currently living within commuting range of one of these campuses OR prepared to relocate within 60 days:
  Denver, CO;
  Greenwich, CT;
  Boca Raton, FL;
  Tampa, FL;
  Boston, MA;
  Bethesda, MD;
  Charlotte, NC;
  Las Vegas, NV;
  Oklahoma City, OK;
  Tulsa, OK;
  Nashville, TN;
  Austin, TX;
  Dallas, TX;
  Fort Worth, TX;
  Park City, UT;
  Burlington, VT;
  Kirkland, WA; or Jackson Hole, WY.
• Authorized to work legally in the U.S. without sponsorship.
• 5+ years in a relationship-focused role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropy, or any setting where discretion, warmth, and interpersonal fluency were equally important as competence.
• Proven capacity to maintain relationships through challenging situations with sophisticated families and exit with trust reinforced.
• Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—not refined in a manner that appears rehearsed.
• Direct familiarity with independent, private, or non-traditional education—through professional experience or as a parent—that provides credible standing when families challenge the model.
• Authentic conviction in AI-powered education and the capacity to sustain that belief genuinely throughout years of parent relationships, not exclusively during the enrollment phase.
• Availability for adaptable hours: early mornings, late afternoons, evening gatherings 2–3x/month, and occasional weekend programming.

• Established connections within the local affluent community that would provide an immediate, organic foundation on campus.
• Private school or independent school background with a history of family retention and community strength—not simply enrollment metrics.
• Experience managing high-stakes family relationships where judgment and confidentiality were the foundation of sustained trust.
• A talent for…