Floating Regional Teller

Overview

As a Float Teller, you will specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently, frequently traveling to different branches within a designated area to assist branch staff as needed. This position is based out of our branch in Downtown Burlington and supports branches within Chittenden County.

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions at critical moments.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers, and proactively inquiring and taking ownership to address their immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide introduction to appropriate banking partner.
• Complete branch‑related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete consumer AML, BSA, and KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Provide exceptional service to branch customers and resolve routine problems in a timely manner.
• Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.
• Interact with appropriate areas within the Bank to ensure branch‑related operational issues are resolved efficiently and accurately.
• Stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

• High school diploma or equivalent (GED) and a minimum of 6 months customer service experience, including data entry and/or cash handling.
• Ability to travel between branches on an as‑needed basis.
• Proven verbal communication, interpersonal, customer service, organizational, time management, and prioritization skills.
• Proficient with internet user-level technology.

• Bilingual based on branch needs.

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

Hourly: $18.00 - $26.21 (USD). Compensation determined by knowledge, skills, and experience.

Burlington, Vermont, United States of America

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.