Loan Servicing Specialist

Description

Are you a detail-oriented financial professional who loves numbers and supporting community impact?

At Vermont Housing Finance Agency (VHFA), we are on a mission to ensure all Vermonters have access to affordable housing. We are looking for a Loan Servicing Specialist who is part precision data processor, part accounting collaborator, and entirely results-driven.

This position is a core component of our Finance team, ensuring the accurate processing, reconciliation, and tracking of VHFA’s single-family and multi-family loan portfolios. If you excel at managing loan activity, building clean financial schedules, and solving complex accounting puzzles, we want you on our team!

• Maintain Portfolio Data:
  Input and maintain accurate loan records across Agency systems, confirming terms, interest accruals, rates, and payoffs against legal closing documents.
• Manage Disbursements & Activity:
  Administer construction loan disbursements, monthly billings, rate modifications, and loan adjustments.
• Maintain Complete Records:
  Organize loan and servicing documentation within our document management system while helping refine written standard operating procedures.

• Process Payments:
  Post loan and servicer payments, fees, and payoffs accurately and in a timely manner.
• Manage Cash & Wire Transfers:
  Confirm ACH and wire receipts, prepare ACH transmittals by bond series or funding source, and post verified entries.
• Reconcile Accounts:
  Reconcile borrower payments, billings, cash activity, and loan balances against supporting accounting records, proactively resolving discrepancies.

• Build Financial Schedules:
  Generate trial balances, amortization schedules, and multi-family portfolio reports to support quarterly/annual financial audits and budgeting.
• Support Special Transactions:
  Coordinate the accounting and processing for loan modifications, restructurings, payoffs, foreclosures, and non-performing loans in partnership with Legal, Asset Management, and Finance staff.

• A comprehensive benefits package including medical, dental, and vision coverage for you and the family or optional buy-out plan
• Flexible Spending Account & Dependent Care Account
• Company-sponsored Short and Long-Term Disability
• Company-sponsored Life Insurance
• Up to $4,000 educational assistance
• Employee Assistance Program
• Combined Time Off & Holiday Pay
• Up to 6 weeks of paid time off for parental and family leave
• Parking Reimbursement for designated lots
• 403b Savings Account & 457 Retirement Plan

At least 4 years of experience in loan servicing, accounting, banking, real estate finance, or financial operations (loan servicing experience strongly preferred), OR an equivalent mix of education and experience.

• Strong proficiency with Microsoft Office products, with an emphasis on advanced Excel functions and SharePoint.
• Exceptional analytical and problem-solving skills with a commitment to high data accuracy and logical issue resolution.
• Excellent written and verbal communication skills with the ability to maintain discretion when handling confidential financial information.
• A heart for community and a deep alignment with VHFA’s VIIBE values:
  Integrity, Innovation, Belonging, and Equity.

This position offers a hybrid work structure. You will work in our collaborative office environment at least 2 days per week (typically Monday through Thursday), with the flexibility to work remotely the remaining days once fully trained and coordinated with your supervisor. You will also join us in-person for required agency meetings and events.