Community Voices Liaison

General Purpose

Are you a passionate community advocate dedicated to fostering meaningful dialogue? Join our Trusted Community Voices (TCV) team to help build trust, strengthen relationships, and improve communication between Burlington’s immigrant and refugee populations and local government.

We are specifically seeking candidates who are fluent in Spanish and Bosnian to help us better serve these key populations. In this pivotal role, you will leverage your deep community connections to amplify diverse voices and turn community insight into meaningful action. If you are a proactive communicator with a heart for service, we invite you to join our team to create a tangible impact in our city.

Help us shape a more inclusive and connected community.

Trusted Community Voices (TCV) team members are part of the City of Burlington’s Office of Racial Equity, Inclusion & Belonging (REIB), serving as trusted connectors between the City of Burlington and communities that have historically experienced barriers to accessing government services, public safety resources, and civic participation. While administratively housed within the REIB, TCV team members support equitable engagement across all City departments and initiatives, helping ensure that community voices inform City policies, programs, services, and decision‑making.

Culturally responsive community engagement recognises that effective outreach must account for identity, language, history, culture, and experiences of systemic inequities. TCV team members use their lived experience, cultural knowledge, and trusted relationships to strengthen communication, build trust, reduce barriers to participation, and promote a greater sense of belonging for all Burlington community members.

Non‑Union

$30.00 hourly

Please note, this role is an estimated 8 hours per week.

• Attend required trainings, planning meetings, professional development opportunities, and REIB team meetings.
• Build and maintain trusted relationships within communities that have historically been under‑represented or underserved.
• Conduct culturally responsive outreach and engagement on behalf of City departments regarding programs, services, initiatives, public meetings, public safety efforts, and community resources.
• Serve as a liaison between residents and City government by facilitating meaningful two‑way communication and ensuring community perspectives are shared with City staff and leadership.
• Advise City departments and REIB staff on culturally responsive engagement strategies, communication approaches, community priorities, and barriers to participation.
• Support community meetings, listening sessions, neighbourhood events, workshops, and other public engagement activities throughout Burlington.
• Connect residents with appropriate City departments, community organizations, and available resources while helping to reduce barriers to access.
• Promote equitable participation in City programmes, boards, commissions, planning processes, and civic engagement opportunities.
• Identify emerging community needs, concerns, and opportunities to strengthen trust and collaboration between residents and local government.
• Provide culturally responsive interactions that foster inclusion, belonging, and respectful dialogue.
• Maintain confidentiality and professionalism while working with sensitive community concerns and information.
• Document outreach activities and community feedback, and assist REIB and City departments in evaluating engagement efforts and identifying opportunities for continuous improvement.
• Provide candid feedback to REIB leadership and City staff regarding engagement strategies, community needs, and opportunities to improve equitable service delivery.

Trusted Community Voices team members believe that strong communities are built through trust, collaboration, and shared responsibility. Effective engagement recognises the expertise that exists within every community and values authentic relationships as the foundation for equitable public service.

• Build trust between community members and local government.
• Increase…