Clay Brook Night Auditor; Part Time | Front Desk

Year Round RESORT OVERVIEW:

Sugarbush Resort is a year‑round destination offering some of the best skiing and riding in the east, an award‑winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all‑star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

• Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Discounted rates at non‑Alterra-owned Ikon Pass destinations.
• Discounted health & recreation center membership for eligible employees and their dependents.
• Generous discounts on food & beverage, apparel, and outdoor gear.
• Employee housing (subject to availability and commitment).

Are you a naturally friendly person with a helpful personality? Clay Brook, a four‑star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a part‑time year‑round 2‑day/week opportunity with night shifts! Shifts are from 11pm-7am. Potential for full‑time employment in other departments as well.

This job pays $21 per hour.

• Duties include:
  
  greeting owners/guests, answering phones, checking owners/guests in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.
• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
• Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.
• Taking care of delegated tasks assigned by manager and following/completing your shift checklist.

• Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
• A professional personality is essential to this important service role.
• Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
• General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
• Timely and reliable attendance is absolutely essential.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check

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