Front Desk Associate at Hotel Vermont

Title:

Front Desk Associate

Reports to:

Front Office Manager Who we are

For more than 13 years, we’ve shared hospitality on Cherry Street in Burlington, cultivating local partnerships and celebrating the independence and sense of community that defines Vermont. As the region’s only independently owned and operated full-service hotel, we keep it simple, taking care of one another so we can take care of our guests in an uncomplicated, natural manner. This approach has earned recognition as one of Condé Nast Traveler’s Top Hotels in New England (2017, 2018, 2019, 2025) and, more importantly, the trust of our local community.

As part of our team, you’ll help guests explore like a local, relax like it’s their job, and soak in every detail.

The Front Desk Associate is dedicated to delivering thoughtful, seamless service while creating meaningful, lasting impressions through genuine human connection. As a valued member of the front desk team, you play an integral role in shaping the guest journey—from the moment of arrival through departure—ensuring each interaction is warm, personalized, and memorable. With a spirit of true hospitality, you create an inviting sense of place where every guest feels recognized, cared for, and at home.

Deliver warm, genuine hospitality by creating welcoming, personalized, and memorable experiences for every guest

Provide a seamless and efficient check-in and check-out experience, ensuring accuracy, comfort, and attention to detail at every step

Manage phone, email, and in-person inquiries with professionalism and care, assisting guests with reservations, cancellations, and special requests

Serve as a knowledgeable local ambassador with a passion for Vermont, offering thoughtful recommendations and concierge-style service

Embrace the role of host by fostering an inviting atmosphere where every guest feels valued and at home

Build authentic connections with guests, recognizing returning visitors and personalizing their stay whenever possible

Resolve guest concerns with empathy, urgency, and a solutions-oriented mindset to ensure satisfaction and loyalty

Collaborate closely with housekeeping and team members to ensure rooms and services consistently meet high standards

Anticipate guest needs and go above and beyond to exceed expectations at every opportunity

Communicate clearly and respectfully with both guests and colleagues, contributing to a positive, efficient, and service-driven team environment

Must be available for flexible schedules, including days, evenings & weekends, and holidays

Has 1 year of customer service experience.

Must be able to lift #25 repeatedly during a day to assist with guest luggage when needed.

Must be able to stand throughout shift

We offer competitive wages and benefits with a base hourly rate of $18.00 –$20.00