Technical Support Specialist

Role Overview

Process requests for all communication services at the University; build phone sets, software clients, call distribution trees and respond to inquiries which are analyzed and acted upon or referred as necessary; answer technical questions; train end users on the communications options available with the Cisco phone system. Reconcile billing inquiries from users; maintain records in databases associated with the billing process and the call processing system.

Educate department Telecom coordinators. Work with ACCESS department to configure and setup communications to meet ADA requirements.

• Associate’s degree in Telecommunications or at least five years related experience.
• Effective communication skills.
• Ability to work independently and coordinate with others.
• Ability to interface with the user community including students, faculty and staff.
• Effective project management skills and attention to detail.

• Experience in Telephone and Data Communications environment.
• Experience using typical business applications software including spreadsheet applications.
• Experience with CISCO Communications systems UCM.

Anticipated Pay Range: $/hr

Special

Conditions:

This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, and for full‑time telework in accordance with the university telecommuting policy. Background Check required for this position.

FLSA:
Non‑Exempt

Union Position:
Yes, UVMSU

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

• Posting Number: S5942PO
• Position Number:
• Department:
  Network Services/11640
• Percent of Full-Time: 1.0
• Standard
  
  Hours:
  
  37.5 (1.0 FTE)
• Term: 12 months per year
• Job Open Date: 02/10/2026
• Open Until Filled:
  No