LCOM IT Support Technician

Equal Opportunity Statement

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and audio/visual technology. Deliver just‑in‑time support for walk‑in and phone users through the service center, address complex issues that require follow‑up calls or coordination with other technical support teams, prioritize identification and troubleshooting of system or network issues, and efficiently communicate findings to system administration and development teams.

Assist in rolling out new technology initiatives and projects and support and train end users in their use.

• Bachelor’s degree in a related field and two to three years of technology support experience
• Knowledge of the Windows platform, computer hardware, and peripherals
• Proficiency with MS Office and other office support applications
• Basic networking knowledge and understanding of a client/server network

• Ability to troubleshoot and support Mac computers

$27.00 - $30.00 per hour

• Probationary period may be required
• Ineligible for telework due to essential functions
• Background check required

• Position Number:
• FLSA Status:
  Non-Exempt
• Union Position:
  Yes (UVMSU)
• Open Until Filled:
  Yes
• Job Open Date: 05/07/2026

This position is posted for a minimum of one week and may be removed without notice thereafter.