AV Support Supervisor

Position Details

Advertising/Posting Title AV Support Supervisor Posting Summary

This role will serve in a key leadership position in the management structure of the department; provide supervision and leadership of the AV Support Team within the ETS - Client Services umbrella; oversee the strategic direction of multimedia/AV technology initiatives at the university level that are mission critical. Design, analyze, integrate and support the classroom AV systems that are strategic to the university's technology goals;

provide project leadership, contracted vendor management and specialized classroom AV deployments having an institution-wide impact; consult and coordinate with colleges, departments, major units and other IT support personnel to plan and implement campus-wide AV services, including meeting space and other AV technologies across campus. Collaborate with ETS leadership to evaluate, develop, and implement university-standard software, hardware, security and networking solutions, including institutional needs assessment, consensus building, project management, and responsibility for service quality.

Report to Director.

ETS consists of five core areas:
Client Services, Network Services, Information Security Office (ISO), Systems Architecture and Administration (SAA), and Database Administration/Enterprise Application Services (EAS). Within this structure, Client Services is the frontline for supporting UVM students, faculty, and staff in their daily use of information and communication technologies across classrooms, offices, conference rooms, labs, and other academic and administrative environments.

Minimum Qualifications (or equivalent combination of education and experience)

* Bachelor's degree in a technology field and four to five years' experience in a complex, multi-site environment.

* Comprehensive knowledge of complex AV system design with advanced understanding of video- and web-conferencing tools.

* Experience with supervision and/or project/team leadership required. Effective interpersonal, organizational, and communication skills.

Desirable Qualifications

* Experience managing IT customer service operations highly.

* IT/CTS/AV certifications.

Anticipated Pay Range $82,000 - $89,000 Other Information Special Conditions A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is ineligible for telework due to the essential functions, Background Check required for this position FLSA Exempt Union Position No

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location Burlington, Vermont, United States Job Open Date 05/22/2026 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No

Our Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground:
Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title Tech Prsntation Support MG2 X Posting Number S6115PO Department ETS Client Services/11630 Position Number 002346 Percent of Full-Time 1.00 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12

Supplemental Questions