Commercial Lending Systems Analyst

Vermont Federal Credit Union values each individual and their unique abilities and strengths to help form the foundation of Vermont Federal’s culture. Our employees are at the core of Vermont Federal and we strive to make that a priority every day. As an organization, our stated Purpose is to help Vermonters prosper, no matter where they may be on life’s journey.

Every employee at Vermont Federal Credit Union contributes in their own way to achieve this goal and is set up for success in a fun, supportive, and collaborative environment. We are looking for friendly, self‑motivated individuals who enjoy helping people, have strong communication skills, are detail‑oriented, and enjoy working as part of a team. If you are interested in a career in the financial service industry and want to make a difference in your community, we want you to be part of our team.

Please visit our website for full details of our very competitive benefits program.

Salary Range: $59,265.36 - $88,898.04

• Provides timely, professional, and accurate technical assistance and case resolution to employees across phone, email, chat and in‑person channels. Documents and tracks all interactions to identify recurring issues and opportunities for process improvement. Owns the case resolution process from initial request to completion, ensuring issues are resolved quickly and effectively.
• Develops and learns all existing and new commercial lending systems used by the Credit Union and ensures that the systems are effectively administered.
• Supports Credit Union initiatives and projects by joining teams and providing leadership in the setup of commercial lending systems.
• Reviews and manages request tickets related to commercial lending systems. Conducts research to fully understand the cause of issues and ensures the remedies provided by vendors are reasonable and timely; creates and manages vendor tickets when needed and escalates to vendors’ support/relationship managers when urgent or recurring issues arise for quick review and resolution.
• Supports the rollout of new features and applications related to commercial lending systems.

• Three years to five years of similar or related experience.
• A two‑year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job‑specific skills acquired through an apprenticeship program.
• Strong interpersonal skills, confidentiality, and discretion requiring diplomacy and tact in communication.
• Excellent verbal and written communication skills, and ability to organize and prioritize multiple tasks.
• Proficiency in Microsoft Office skills and Advanced Excel skill preferred.

Equal Opportunity Employer
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