Business Process Improvement Analyst

Position Details

Advertising/Posting Title Business Process Improvement Analyst Posting Summary

The Business Process Improvement Analyst is a trusted strategic partner who leads process improvement and facilitation efforts and identifies opportunities to enhance university business processes. This role develops innovative strategies and solutions leveraging enterprise platforms (including ERP systems), data and analytics, and automation tools (including AI), and collaborates with stakeholders to ensure successful adoption of new procedures and systems.

This role plays a key role in enterprise transformation initiatives, including ERP and related enterprise platforms, and supports data-informed decision making, KPI development, and business case analysis.

Key responsibilities include understanding customer needs, documenting processes, identifying improvement opportunities, and supporting project and change management. Much of this information is sensitive or confidential and requires a high degree of discretion. The analyst will serve as a liaison between technical and functional staff, assist in creating business and technical requirements, draft documentation and training materials, and support training delivery.

Key competencies for this role:

1. Process Improvement & Facilitation

* Lead process mapping, current-state and future-state design

* Facilitate cross-functional workshops and stakeholder sessions

* Guide teams through structured problem-solving and process improvement methodologies

* Identify and prioritize opportunities for operational efficiency and service improvement

2. Enterprise Platforms & ERP

* Experience working with or supporting enterprise platforms (e.g., Workday, Oracle, Salesforce, Service Now)

* Understanding of end-to-end business processes, integrations, and cross-system workflows

* Ability to support enterprise system implementations and optimization efforts

3. Data & Analytics

* Develop and monitor KPIs and performance metrics

* Experience with data visualization tools (e.g., Power BI, Tableau)

* Working knowledge of data modeling concepts and reporting structures

* Ability to translate data into actionable insights and decision support

4. Change Management

* Experience applying structured change management approaches (e.g., ADKAR)

* Ability to support stakeholder readiness, engagement, and adoption activities

* Experience integrating change management into process improvement and system initiatives

5. Digital Tools, AI, & Automation

* Identify opportunities to leverage AI, automation, and workflow tools (e.g., Power Automate)

* Apply AI-enabled solutions to enhance business processes and service delivery

* Experience evaluating and piloting emerging technologies

6. Financial & Business Analysis

* Develop cost models, ROI analysis, and business cases

* Support budget forecasting and financial decision-making

* Evaluate financial implications of process and technology changes

7. Collaboration & Stakeholder Engagement

* Proven ability to collaborate with leadership and cross-functional teams

* Serve as a trusted partner in complex, confidential, and executive-level initiatives

8. Project Management

* Familiarity with project methodologies (Waterfall, Agile, Hybrid)

* Ability to manage multiple work streams and support delivery

9. Technical Translation & Requirements Gathering

* Lead or support requirements gathering, documentation, and validation

* Translate business needs into technical and functional requirements

10. Training & Knowledge Sharing

* Experience creating/updating documentation and training materials

* Ability to support training delivery and contribute to knowledge hubs/communities of practice Mentoring colleagues in process improvement and project methodologies

11. Communication & Interpersonal Skills

* Excellent communication and presentation skills

* Strong critical thinking, problem-solving, and interpersonal skills

12. Adaptability, Creativity, and Teamwork

* Demonstrated adaptability and creativity

* Commitment to teamwork and innovation

Minimum Qualifications (or equivalent combination of education and experience)

* Bachelor's degree in business, finance, computer science, information systems, or a related field (or equivalent combination of education, training, and experience).

* 3-5 years of professional experience in roles such as business analyst, process analyst, financial analyst, project manager, or technical product manager.

* Proven experience conducting business and process analysis in complex, cross-functional environments.

* Strong analytical skills with the ability to interpret complex data.

* Demonstrated adaptability, creativity, and commitment to teamwork and innovation.

* Demonstrated experience in process mapping, facilitation, and business process improvement.

* Experience working with enterprise systems or platforms (ERP experience strongly preferred).

* Experience with data analysis and reporting tools (e.g., Power BI, Tableau, Excel analytics) .

* Demonstrated experience supporting…